Fraud Operations Lead- ID Theft

Citizens Bank
Pittsburgh
Workplace: HybridFull timeFunction: Business OperationsExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Multi-tasking","Organization","Independent working","Analytical thinking"]

Lead fraud operations for the ID theft team by taking inbound customer calls and collecting, reviewing, and analyzing customer data and documentation. Ensure work meets department SLAs, policies, procedures, and regulatory/risk requirements in a fast-paced environment. Prevent losses through fraud detection and fraud claims processing, resolve escalated inquiries from staff and clients, and provide mentoring on policies and workflows.

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FursaFursa
Citizens Bank
Citizens Bank
2 days ago

Fraud Operations Lead- ID Theft

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead fraud operations for the ID theft team by taking inbound customer calls and collecting, reviewing, and analyzing customer data and documentation. Ensure work meets department SLAs, policies, procedures, and regulatory/risk requirements in a fast-paced environment. Prevent losses through fraud detection and fraud claims processing, resolve escalated inquiries from staff and clients, and provide mentoring on policies and workflows.
Location: Pittsburgh
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Prevent losses to Citizens and/or bank customers through fraud detection or fraud claims processing.
  • •Take inbound calls from customers and review/respond to collected data or documentation.
  • •Ensure compliance with department SLAs, policies, procedures, and regulatory/risk requirements.
  • •Respond to and resolve escalated inquiries or problems from staff, internal, and external clients.
  • •Perform routine analytical review of fraud/risk-related data and mentor colleagues in policies and procedures.

Key Requirements

  • •High School Graduate or Equivalent.
  • •At least 2 years banking experience; fraud experience preferred.
  • •Ability to remain organized in a fast-paced environment and multi-task.
  • •Ability to work independently or in a team environment.
  • •Impeccable customer service skills, proficiency in PC skills and MS Office; solid analytical skills and attention to detail.
Experience:2+ years
Education:High School
Skills:Customer serviceMulti-taskingOrganizationIndependent workingAnalytical thinking
Languages:US
Tech Stack:MS Office

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website