Zscaler

1 day ago

Director, Technical Success - SecOps

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead the technical success strategy for a global SecOps customer base across the Americas, India, and Israel. You’ll build and run the SecOps Technical Success team operating structure, align SecOps goals with corporate strategy, and oversee tailored success plans that drive adoption, expansion, and renewals. Apply deep security and cloud expertise to solve technical challenges, realize customer value, influence product roadmaps, and ensure operational health for complex security environments.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Develop the vision and operating structure for the SecOps Technical Success team across the Americas, India, and Israel, improving customer satisfaction, retention, and growth.
•Collaborate with global Customer Success leadership to align SecOps goals with corporate strategy.
•Build relationships with key stakeholders for top customer accounts and track customer success goals.
•Oversee tailored customer success plans for Strategic accounts to increase adoption, expansion, and renewal.
•Use a strong technical background to address technical challenges, ensure customer value realization, advocate for customer needs, and influence product roadmaps.

Pay and Benefits

Salary: USD 199,500 - 285,000 annually

Perks:Health InsurancePaid LeaveParental LeaveLearning Budget

Key Requirements

•8+ years of experience in customer success, account management, or related roles, including at least 5 years in a management role overseeing individual contributors or subordinate managers.
•Experience managing customer relationships in a B2B SaaS environment, preferably in cybersecurity or cloud services.
•Solid understanding of security operations, networking, security technologies, and cloud computing.
•Proficiency analyzing complex data to identify trends, forecast customer behavior, and make evidence-based decisions.
•Bachelor’s degree in a relevant field such as Computer Science, Information Technology, or Business Administration.

Experience:8+ yearsB2B SaaSCybersecurityCloud servicesSecOps

Education:Bachelor's

Skills:Customer obsessionProblem-solvingCollaborationOwnershipBias for action

Languages:English

Tech Stack:AIGenerative AIWorkflow automationThreat intelligenceCloud computingSecurity operationsNetworkingSecurity technologies

Company Brief

Zscaler

Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn

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Zscaler

1 day ago

Director, Technical Success - SecOps

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Develop the vision and operating structure for the SecOps Technical Success team across the Americas, India, and Israel, improving customer satisfaction, retention, and growth.
•Collaborate with global Customer Success leadership to align SecOps goals with corporate strategy.
•Build relationships with key stakeholders for top customer accounts and track customer success goals.
•Oversee tailored customer success plans for Strategic accounts to increase adoption, expansion, and renewal.
•Use a strong technical background to address technical challenges, ensure customer value realization, advocate for customer needs, and influence product roadmaps.

Pay and Benefits

Salary: USD 199,500 - 285,000 annually

Perks:Health InsurancePaid LeaveParental LeaveLearning Budget

Key Requirements

•8+ years of experience in customer success, account management, or related roles, including at least 5 years in a management role overseeing individual contributors or subordinate managers.
•Experience managing customer relationships in a B2B SaaS environment, preferably in cybersecurity or cloud services.
•Solid understanding of security operations, networking, security technologies, and cloud computing.
•Proficiency analyzing complex data to identify trends, forecast customer behavior, and make evidence-based decisions.
•Bachelor’s degree in a relevant field such as Computer Science, Information Technology, or Business Administration.

Experience:8+ yearsB2B SaaSCybersecurityCloud servicesSecOps

Education:Bachelor's

Skills:Customer obsessionProblem-solvingCollaborationOwnershipBias for action

Languages:English

Tech Stack:AIGenerative AIWorkflow automationThreat intelligenceCloud computingSecurity operationsNetworkingSecurity technologies

Company Brief

Zscaler

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn