1 day ago

Technical Support Analyst I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide remote and first-level post-sale troubleshooting and diagnostic support to ensure products and services function properly. Resolve technical support inquiries directly or through on-site and remote support representatives, applying analytical and technical skills within established operating procedures. Expand capabilities in your technical area, evaluate and select solutions for routine issues, and communicate clearly and professionally when exchanging information.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide remote post-sale troubleshooting and diagnostic support to ensure products and services function properly.
•Resolve technical support inquiries directly or indirectly through first-level support representatives.
•Work within standard operating procedures and/or analytical methods to complete assigned support work.
•Recognize and solve routine problems in your work area, evaluating and selecting solutions from established procedures.
•Maintain the quality and quantity of your work and operate with a moderate degree of supervision.

Pay and Benefits

Salary: USD 40,400 - 67,400

Key Requirements

•Deliver remote (e.g., telephone, online) troubleshooting and diagnostic support as part of first-level support.
•Resolve routine technical support inquiries using established operating procedures and analytical methods.
•Apply analytical and technical skills to perform a variety of support activities within your area of expertise.
•Maintain appropriate licenses, training, and/or certifications as needed.
•Use communication skills and common courtesy to exchange information.

Skills:CommunicationProblem-solvingInterpersonal skills

Company Brief

LexisNexis Risk Solutions

Provides data, analytics, and technology solutions to help businesses manage risk, detect fraud, comply with regulations, and make decisions across insurance, financial services, government, and commercial sectors.

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Public Company

Headquarters: Alpharetta, United States

Website LinkedIn

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LexisNexis Risk Solutions

1 day ago

Technical Support Analyst I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide remote post-sale troubleshooting and diagnostic support to ensure products and services function properly.
•Resolve technical support inquiries directly or indirectly through first-level support representatives.
•Work within standard operating procedures and/or analytical methods to complete assigned support work.
•Recognize and solve routine problems in your work area, evaluating and selecting solutions from established procedures.
•Maintain the quality and quantity of your work and operate with a moderate degree of supervision.

Pay and Benefits

Salary: USD 40,400 - 67,400

Key Requirements

•Deliver remote (e.g., telephone, online) troubleshooting and diagnostic support as part of first-level support.
•Resolve routine technical support inquiries using established operating procedures and analytical methods.
•Apply analytical and technical skills to perform a variety of support activities within your area of expertise.
•Maintain appropriate licenses, training, and/or certifications as needed.
•Use communication skills and common courtesy to exchange information.

Skills:CommunicationProblem-solvingInterpersonal skills

Company Brief

LexisNexis Risk Solutions

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Public Company

Headquarters: Alpharetta, United States

Website LinkedIn