Customer Success Manager

Smartly
Berlin, Madrid
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Empathy","Positive attitude","Results-driven","Collaboration","Clear communication"]

Own a portfolio of customers from week one, delivering consultative guidance to drive successful product adoption and retention. Serve as the critical link between advertisers and Smartly’s product teams, aligning Smartly’s value to customers’ marketing objectives. Use strong knowledge of the paid digital advertising ecosystem (Meta, Pinterest, Snapchat, TikTok, Google, programmatic) to solve problems, grow engagement, and continuously improve the customer-product feedback loop.

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Smartly
Smartly
2 days ago

Customer Success Manager

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Last checked: 10 hours agoStatus: Live

Job Summary

Own a portfolio of customers from week one, delivering consultative guidance to drive successful product adoption and retention. Serve as the critical link between advertisers and Smartly’s product teams, aligning Smartly’s value to customers’ marketing objectives. Use strong knowledge of the paid digital advertising ecosystem (Meta, Pinterest, Snapchat, TikTok, Google, programmatic) to solve problems, grow engagement, and continuously improve the customer-product feedback loop.
Location: Berlin, Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and nurture your own customer accounts through day-to-day communication and digital advertising expertise.
  • •Identify opportunities to increase product adoption and align Smartly’s value with customers’ marketing objectives.
  • •Develop and maintain deep knowledge of the Smartly tool and the digital ecosystem to solve customer problems.
  • •Build, manage, and develop relationships with customers and platform partners including Meta, Pinterest, Snapchat, TikTok, and Google.
  • •Collaborate with internal teams, including product developers, to maintain a quick feedback loop between customers and product.
Travel: Medium travel

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveEquityRemote Work

Key Requirements

  • •3+ years of relevant experience in a Customer Success or similar customer-facing function.
  • •A good understanding of paid digital advertising across Meta, Pinterest, Snapchat, TikTok, Google, and programmatic.
  • •Highly empathetic with a positive attitude and a strong desire to help customers reach their goals.
  • •Results-driven mindset with strong collaboration and a bias for action.
  • •Ability to explain complex concepts clearly, translate data into insights, and communicate in English; able and willing to travel for quarterly business reviews and events.
Experience:3+ yearsDigital advertisingCustomer successOnline marketing
Skills:EmpathyPositive attitudeResults-drivenCollaborationClear communication
Languages:English
Tech Stack:MetaPinterestSnapchatTikTokGoogleProgrammaticOnline marketingIntegrated reportingDigital advertising

Company Brief

Smartly
Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Helsinki, Finland
Founded: 2013
WebsiteLinkedIn