Lockbox Mail Support Specialist Sun-Thurs 8:30pm-5am

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeUSD 43,680 - 67,700 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Attention to detail","Risk awareness","Communication","Basic troubleshooting","Safety compliance"]

Operate lockbox mail processing equipment (including the high-speed sorter and Opex Matrix) to prep, sort, and audit incoming materials. Perform routine maintenance, quality checks, and basic troubleshooting to keep production on pace, while completing paperwork and reporting productivity. Maintain safety and confidentiality standards, coordinate with other shifts to meet deadlines, and support training for new employees. Uphold risk policies to ensure a positive customer experience.

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Fifth Third Bancorp
Fifth Third Bancorp
20 hours ago

Lockbox Mail Support Specialist Sun-Thurs 8:30pm-5am

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Operate lockbox mail processing equipment (including the high-speed sorter and Opex Matrix) to prep, sort, and audit incoming materials. Perform routine maintenance, quality checks, and basic troubleshooting to keep production on pace, while completing paperwork and reporting productivity. Maintain safety and confidentiality standards, coordinate with other shifts to meet deadlines, and support training for new employees. Uphold risk policies to ensure a positive customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Operate the high-speed sorter equipment and perform all related duties.
  • •Operate equipment duties in the Opex Matrix and incoming mail prep area.
  • •Perform routine maintenance, quality checks, and basic troubleshooting of equipment.
  • •Review, sort, and audit materials as needed; complete required paperwork and report productivity.
  • •Coordinate with other shifts to meet deadlines and maintain housekeeping and safety standards.

Pay and Benefits

Salary: USD 43,680 - 67,700 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveLearning BudgetRemote WorkChildcareParental LeaveMeal AllowanceWellness StipendGym MembershipRelocationAnnual BonusEquity

Key Requirements

  • •High school diploma or equivalent.
  • •One year experience in a production or Lockbox environment (preferred).
  • •Strong attention to detail.
  • •Ability to troubleshoot equipment issues and perform quality checks.
  • •Ability to follow safety procedures and comply with banking regulations related to customer confidentiality.
Experience:1+ yearsBankingLockbox
Education:High School
Skills:Attention to detailRisk awarenessCommunicationBasic troubleshootingSafety compliance

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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