Technical Trainer

Clio
London
Workplace: RemoteFull timeGBP 51,000 - 69,000 annuallyFunction: Education & TrainingSkills: ["Communication","Facilitation","Presentation","Troubleshooting","Stakeholder management","Customer service","Professionalism"]

Deliver live and self-paced technical training for Clio Operate customers. Serve as a subject matter expert who assesses customer needs, runs engaging virtual sessions, and troubleshoots configuration questions. Build and continuously improve scalable e-learning courses in Articulate Rise, manage content in the LMS, analyze engagement data, and collaborate with product, support, and professional services to translate training gaps into new learning materials.

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Clio
Clio
3 days ago

Technical Trainer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Deliver live and self-paced technical training for Clio Operate customers. Serve as a subject matter expert who assesses customer needs, runs engaging virtual sessions, and troubleshoots configuration questions. Build and continuously improve scalable e-learning courses in Articulate Rise, manage content in the LMS, analyze engagement data, and collaborate with product, support, and professional services to translate training gaps into new learning materials.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Education & Training

Key Responsibilities

  • •Assess customer technical environments and workflows to identify training needs and recommend training solutions.
  • •Deliver engaging live and interactive training sessions on Clio Operate topics.
  • •Troubleshoot technical and configuration questions during training sessions, escalating complex issues as needed.
  • •Design, build, and continuously improve self-paced e-learning courses in Articulate Rise, including assessments and knowledge checks.
  • •Manage training content in the LMS, analyze effectiveness using usage and completion metrics, and maintain course accuracy through releases and feature updates.

Pay and Benefits

Salary: GBP 51,000 - 69,000 annually
Perks:Health InsuranceLife InsurancePaid LeavePensionLearning Budget

Key Requirements

  • •Proven experience with Articulate Rise (or a comparable tool such as Storyline) to build self-paced courses.
  • •Instructional design experience, including familiarity with ADDIE (or similar) frameworks, adult learning principles, and storyboarding.
  • •Experience administering or publishing content within a Learning Management System (LMS).
  • •Strong technical aptitude to troubleshoot configuration and workflow questions within Clio Operate.
  • •Strong live and virtual facilitation and presentation skills.
Skills:CommunicationFacilitationPresentationTroubleshootingStakeholder managementCustomer serviceProfessionalism
Tech Stack:Articulate RiseStorylineLearning Management System (LMS)ADDIEClio Operate

Company Brief

Clio
Provides cloud-based practice management, client intake, billing, and legal productivity software for law firms. Clio helps legal professionals manage cases, documents, timekeeping, and payments through an integrated SaaS platform.
Industry: LegalTech
Headquarters: Vancouver, Canada
Founded: 2008
WebsiteLinkedIn