Team Lead, Market Operations

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Leadership","Interpersonal skills","Problem-solving","Communication","Team coaching"]

Lead daily operations for a local Carvana market hub, owning market launch, logistics, consumer branding support, and ongoing success. Drive morale and coach a team of Customer Advocates through interviewing, onboarding, training, feedback, and goal setting. Monitor regular reports and collaborate with upper management while proactively solving operational roadblocks and managing complex customer-facing issues.

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FursaFursa
Carvana
Carvana
3 months ago

Team Lead, Market Operations

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead daily operations for a local Carvana market hub, owning market launch, logistics, consumer branding support, and ongoing success. Drive morale and coach a team of Customer Advocates through interviewing, onboarding, training, feedback, and goal setting. Monitor regular reports and collaborate with upper management while proactively solving operational roadblocks and managing complex customer-facing issues.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, including market launch, operations, and logistics, to ensure ongoing market success.
  • •Build team morale and continuously drive positive outcomes within the market.
  • •Interview, select, onboard, train, and develop Customer Advocates through feedback, performance check-ins, and goal setting.
  • •Generate and monitor regular reports and present updates to upper management.
  • •Jump in as needed to support deliveries and address complex, sensitive customer-facing issues.

Pay and Benefits

Perks:MedicalDentalVision401k

Key Requirements

  • •5+ years work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Experience with strategic planning and process improvement, guiding teams to exceed goals.
  • •Ability to diagnose and solve problems with varying complexity while maintaining focus on customer experience.
Experience:5+ years
Skills:LeadershipInterpersonal skillsProblem-solvingCommunicationTeam coaching
Licenses:Salesperson license
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn