Carvana

1 month ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead daily operations for a local Carvana market hub, owning market launch, logistics, consumer branding support, and ongoing success. Drive morale and coach a team of Customer Advocates through interviewing, onboarding, training, feedback, and goal setting. Monitor regular reports and collaborate with upper management while proactively solving operational roadblocks and managing complex customer-facing issues.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, including market launch, operations, and logistics, to ensure ongoing market success.
•Build team morale and continuously drive positive outcomes within the market.
•Interview, select, onboard, train, and develop Customer Advocates through feedback, performance check-ins, and goal setting.
•Generate and monitor regular reports and present updates to upper management.
•Jump in as needed to support deliveries and address complex, sensitive customer-facing issues.

Pay and Benefits

Perks:MedicalDentalVision401k

Key Requirements

•5+ years work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning and process improvement, guiding teams to exceed goals.
•Ability to diagnose and solve problems with varying complexity while maintaining focus on customer experience.

Experience:5+ years

Skills:LeadershipInterpersonal skillsProblem-solvingCommunicationTeam coaching

Licenses:Salesperson license

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

1 month ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, including market launch, operations, and logistics, to ensure ongoing market success.
•Build team morale and continuously drive positive outcomes within the market.
•Interview, select, onboard, train, and develop Customer Advocates through feedback, performance check-ins, and goal setting.
•Generate and monitor regular reports and present updates to upper management.
•Jump in as needed to support deliveries and address complex, sensitive customer-facing issues.

Pay and Benefits

Perks:MedicalDentalVision401k

Key Requirements

•5+ years work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning and process improvement, guiding teams to exceed goals.
•Ability to diagnose and solve problems with varying complexity while maintaining focus on customer experience.

Experience:5+ years

Skills:LeadershipInterpersonal skillsProblem-solvingCommunicationTeam coaching

Licenses:Salesperson license

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website