Head of Loan Operations Oversight (London, GB, E14 5HQ)

HSBC
London
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Relationship management","Risk management","Influencing","Program management","Transformational change management"]

Lead end-to-end oversight of UK Loan Operations for UK CMB and UK CIB, ensuring service performance standards, KPIs, and SLAs are met within risk tolerance. Define and execute a best-in-class operating model, drive root-cause fixes and corrective actions when services operate outside tolerance, and partner with Product and Front Office to improve process design, controls, and operational efficiency. Own the service catalogue and produce MI to monitor performance and risk.

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FursaFursa
HSBC
HSBC
1 day ago

Head of Loan Operations Oversight (London, GB, E14 5HQ)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead end-to-end oversight of UK Loan Operations for UK CMB and UK CIB, ensuring service performance standards, KPIs, and SLAs are met within risk tolerance. Define and execute a best-in-class operating model, drive root-cause fixes and corrective actions when services operate outside tolerance, and partner with Product and Front Office to improve process design, controls, and operational efficiency. Own the service catalogue and produce MI to monitor performance and risk.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Sr. Director level

Key Responsibilities

  • •Define a best-in-class Loan Operations operating model and lead end-to-end execution across UK Transaction Services and UK business stakeholders.
  • •Ensure services are delivered in line with procedures, service standards, quality expectations, and risk appetite.
  • •Work with Service Delivery Leads to address services operating outside tolerance by identifying root causes, recommending corrective actions, assessing training needs, and tracking issues to resolution.
  • •Partner with Product, Front Office and Delivery teams to continuously improve end-to-end process design, strengthening controls, client outcomes, and operational efficiency.
  • •Own and maintain the UK Transaction Services Loan Operations service catalogue and design/produce MI to monitor performance and risk against agreed thresholds.

Pay and Benefits

Perks:Health InsurancePension SchemeMaternity Pay

Key Requirements

  • •Credit and Lending knowledge is a fundamental requirement.
  • •Strong experience managing risk and improving the control environment.
  • •Strong relationship management skills and the ability to influence and build close working relationships across Finance, Compliance, IT, CCO, COO and Product.
  • •Experience using data sources to prioritize resource allocation and drive performance within agreed service and risk thresholds.
  • •Discipline understanding of Loan Booking and Credit Risk Management tools, including firsthand experience working with LoanIQ, RPS, CLM and CARM.
Skills:Relationship managementRisk managementInfluencingProgram managementTransformational change management
Tech Stack:LoanIQRPSCLMCARMCCM Future State ArchitectureAutomation

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn