Application Support Engineer (Cairo, EG)

Atos
Cairo
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical","Problem-solving","Communication","Interpersonal skills"]

Provide technical support for enterprise applications, troubleshooting complex performance, integration, and data integrity issues. Collaborate with developers and IT teams to monitor application health, identify risks, and perform root-cause analysis with preventative actions. Diagnose issues using established procedures, maintain operational documentation, and support upgrades, migrations, and implementations while contributing to continuous improvement and knowledge sharing. Required ITIL service management understanding and strong problem-solving skills.

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Atos
Atos
2 days ago

Application Support Engineer (Cairo, EG)

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Last checked: 18 hours agoStatus: Live

Job Summary

Provide technical support for enterprise applications, troubleshooting complex performance, integration, and data integrity issues. Collaborate with developers and IT teams to monitor application health, identify risks, and perform root-cause analysis with preventative actions. Diagnose issues using established procedures, maintain operational documentation, and support upgrades, migrations, and implementations while contributing to continuous improvement and knowledge sharing. Required ITIL service management understanding and strong problem-solving skills.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide technical support for a variety of enterprise applications.
  • •Collaborate with developers and other IT teams to troubleshoot and resolve complex application issues.
  • •Monitor application performance and proactively identify and address potential issues.
  • •Perform root cause analysis of incidents and implement preventative measures.
  • •Participate in projects related to application upgrades, migrations, and implementations.

Key Requirements

  • •Minimum 5 years of experience in application support or a similar technical role.
  • •Good understanding of ITIL principles and their application to service management.
  • •Proven experience troubleshooting and resolving application issues, including performance, integration, and data integrity problems.
  • •Experience with CRM applications.
  • •Experience with ticketing systems (e.g., ServiceNow, Jira) is a plus.
Experience:5+ yearsEnterprise applicationsCRMITIL
Education:Bachelor's in computer science, Information Technology, or a related field
Skills:AnalyticalProblem-solvingCommunicationInterpersonal skills
Tech Stack:ITILServiceNowJiraPrometheus StackDynatraceDatadogPowerShellBashTCP/IPDNSLinuxWindows

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn