Duty Supervisor - Lagos, Nigeria

Etihad Aviation Group
Lagos
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5-7 yearsSkills: ["Communication","Supervisory skills","Decision-making","Coordination","Safety focus"]

Plan, direct, and supervise airport operations on a shift basis, ensuring passenger and aircraft handling follows arrival/departure checklists, policies, and regulatory requirements. Manage safety and security outcomes through hazard identification, monitoring, and reporting, and coordinate operational disruption recovery with Guest Control, Network Control, and SOC. Oversee VIP/MAAS and special guest requirements, maintain station emergency response and business continuity plans, and drive on-time performance and customer service standards against KPIs.

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Etihad Aviation Group
Etihad Aviation Group
2 days ago

Duty Supervisor - Lagos, Nigeria

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Last checked: 13 hours agoStatus: Live

Job Summary

Plan, direct, and supervise airport operations on a shift basis, ensuring passenger and aircraft handling follows arrival/departure checklists, policies, and regulatory requirements. Manage safety and security outcomes through hazard identification, monitoring, and reporting, and coordinate operational disruption recovery with Guest Control, Network Control, and SOC. Oversee VIP/MAAS and special guest requirements, maintain station emergency response and business continuity plans, and drive on-time performance and customer service standards against KPIs.
Location: Lagos
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee passenger and aircraft handling operations per shift, ensuring arrival/departure checklists, brand requirements, company procedures, and regulatory requirements are followed.
  • •Manage shift safety and security outcomes using hazard identification, safety/compliance monitoring, and incident/hazard reporting.
  • •Ensure flight editing and special guest requirements are met, including planning and coordination for VIP/MAAS, PRM, and special category guests.
  • •Liaise with Guest Control, Network Control, and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity.
  • •Deliver station emergency response and disruption/diversion/delay/business continuity planning, and coordinate on-time performance and customer service KPIs.

Key Requirements

  • •Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience.
  • •Demonstrable knowledge of frontline service delivery and strong communication skills.
  • •Previous exposure to a highly pressured, multicultural environment in a supervisory shift role.
  • •Minimum 5-7 years’ experience in service, hospitality, airline, or retail, with knowledge of aviation/travel and/or airport policies.
  • •Ability to balance guest-centric focus with corporate requirements while maintaining safety and security standards and coordinating teams/service providers on shift.
Experience:5-7 yearsAviationAirlinesHospitalityRetailAirport operations
Skills:CommunicationSupervisory skillsDecision-makingCoordinationSafety focus
Languages:English (UK)

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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