Customer Advisor

CarMax
Los Angeles
Workplace: OnsiteFull timeUSD 28.32 - 28.32 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Customer service focus","Multitasking","Safety compliance","Cash handling"]

Serve as the primary point of contact between service customers and technicians, delivering warm, professional support throughout the vehicle service and repair process. Manage inbound calls and provide timely vehicle status updates, create and process accurate repair orders and documentation, and consult customers on recommended repairs and ESP claims. Handle service payments and cash management while working safely and efficiently in a fast-paced environment.

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FursaFursa
CarMax
CarMax
4 days ago

Customer Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Serve as the primary point of contact between service customers and technicians, delivering warm, professional support throughout the vehicle service and repair process. Manage inbound calls and provide timely vehicle status updates, create and process accurate repair orders and documentation, and consult customers on recommended repairs and ESP claims. Handle service payments and cash management while working safely and efficiently in a fast-paced environment.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver outstanding customer service by greeting service customers warmly and professionally.
  • •Assist with incoming calls and provide timely updates on vehicle status.
  • •Create and process repair orders accurately, routing to technicians and ensuring repair documentation accuracy before invoicing.
  • •Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
  • •Handle service payments and cash management precisely and follow EH&S requirements while maintaining a clean work area.

Pay and Benefits

Salary: USD 28.32 hourly
Perks:Paid Leave

Key Requirements

  • •Exceptional communication and interpersonal skills, in person and over the phone.
  • •Strong customer service focus and ability to deliver an iconic customer experience.
  • •Ability to read, interpret, and maintain accurate records using intermediate computer skills.
  • •Collaborative mindset to work effectively across departments.
  • •Ability to stand or walk for extended periods and work flexible shifts, including nights, weekends, and holidays.
Experience:Customer serviceAutomotive
Skills:CommunicationInterpersonal skillsCustomer service focusMultitaskingSafety complianceCash handling

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn