Canva

1 month ago

Senior Social Media Operations Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead Canva’s Advanced Social Media Team within the User Voice function, directing specialist operations, crisis and incident leadership, and cross-functional collaboration to translate strategic priorities into actionable plans. Drive operational excellence with KPI monitoring, build scalable frameworks and playbooks, and enable other social operators and partners to deliver high-quality, consistent responses at scale.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Sr. Manager level

Key Responsibilities

•Lead and develop the Advanced Social Media Team, setting direction, building capability, and maintaining a high quality bar across levels.
•Own crisis and incident leadership for social media, coordinating with Marketing, Communications, and external partners during high-visibility or sensitive situations.
•Translate Canva’s strategic priorities into actionable team plans and ensure alignment with the broader User Voice mission.
•Drive operational excellence by monitoring KPIs, identifying process gaps, and championing improvements to increase speed and quality of outputs.
•Serve as the quality and enablement interface between the Advanced Social Media Team and broader social operators and external partners, building frameworks, playbooks, and documentation.

Pay and Benefits

Perks:EquityParental LeaveWellness Stipend

Key Requirements

•Led specialist or subject‑matter expert teams with a track record of building high‑performing, high‑trust team cultures.
•Deep social media expertise including crisis management, sensitive content handling, and escalation decisioning.

Experience:Social mediaDigital platforms

Skills:LeadershipCoachingCommunicationCollaborationProblem-solving

Languages:English

Company Brief

Canva

Canva is an online visual communications platform that provides drag-and-drop design tools, templates, and media assets for creating presentations, social media graphics, videos, documents and more, serving individuals and large enterprises globally.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Surry Hills, New South Wales, Australia

Founded: 2012

Glassdoor: 3.9

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Canva

1 month ago

Senior Social Media Operations Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Sr. Manager level

Key Responsibilities

•Lead and develop the Advanced Social Media Team, setting direction, building capability, and maintaining a high quality bar across levels.
•Own crisis and incident leadership for social media, coordinating with Marketing, Communications, and external partners during high-visibility or sensitive situations.
•Translate Canva’s strategic priorities into actionable team plans and ensure alignment with the broader User Voice mission.
•Drive operational excellence by monitoring KPIs, identifying process gaps, and championing improvements to increase speed and quality of outputs.
•Serve as the quality and enablement interface between the Advanced Social Media Team and broader social operators and external partners, building frameworks, playbooks, and documentation.

Pay and Benefits

Perks:EquityParental LeaveWellness Stipend

Key Requirements

•Led specialist or subject‑matter expert teams with a track record of building high‑performing, high‑trust team cultures.
•Deep social media expertise including crisis management, sensitive content handling, and escalation decisioning.

Experience:Social mediaDigital platforms

Skills:LeadershipCoachingCommunicationCollaborationProblem-solving

Languages:English

Company Brief

Canva

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Surry Hills, New South Wales, Australia

Founded: 2012

Glassdoor: 3.9

Website LinkedIn Glassdoor