Guest Service Agent - Interview this week!

Minor International
Brisbane
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Proactive mindset","Professional presentation"]

Create memorable guest stays by delivering warm, professional service from arrival to departure. Handle check-ins and check-outs, respond to guest inquiries across in-person, phone, and email, and ensure accurate reservations using property management systems. Act as a primary point of contact during the stay, resolving issues and offering personalized local recommendations. Work a rotating roster across Monday–Sunday with shifts between 6:00am–11:00pm, with immediate start available.

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FursaFursa
Minor International
Minor International
2 days ago

Guest Service Agent - Interview this week!

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Create memorable guest stays by delivering warm, professional service from arrival to departure. Handle check-ins and check-outs, respond to guest inquiries across in-person, phone, and email, and ensure accurate reservations using property management systems. Act as a primary point of contact during the stay, resolving issues and offering personalized local recommendations. Work a rotating roster across Monday–Sunday with shifts between 6:00am–11:00pm, with immediate start available.
Location: Brisbane
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide a warm reception to guests and ensure smooth, efficient check-in while addressing immediate inquiries.
  • •Maintain clear, courteous communication with guests and colleagues via in-person, phone, and email.
  • •Process guest reservations, updates, and special requests accurately using property management systems.
  • •Serve as the primary point of contact during the stay, offering prompt assistance and personalized recommendations.
  • •Resolve guest issues and help enhance guest experience to maintain high satisfaction.

Pay and Benefits

Perks:Health InsuranceParental LeavePaid LeaveWellness Stipend

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or other customer-facing environment.
  • •Exceptional ability to articulate information clearly and professionally across in-person, phone, and written mediums.
  • •Proactively provide an exceptional standard of service, with a positive approach to addressing guest needs.
  • •Maintain high guest satisfaction through attentive service and effective problem resolution.
  • •Fully committed to a dynamic schedule, including the ability to work weekends, public holidays, and varying shifts.
Experience:Hospitality
Skills:Customer serviceCommunicationProblem-solvingProactive mindsetProfessional presentation
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn