Client Support Specialist (Workplaces - B2B)

Clipboard Health
London
Workplace: RemoteFull timeUSD 12,000 - 45,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer service","Ownership","Accountability"]

Frontline B2B client support role focused on workplace customers, delivering fast, empathetic voice and email help to resolve shift, payment, and platform issues. You’ll use Zendesk and the Clipboard portal, collaborate with Billing, Account Management, and Worker Operations, and develop deep product knowledge to reduce churn and improve customer experiences in a fully remote setup.

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FursaFursa
Clipboard Health
Clipboard Health
4 months ago

Client Support Specialist (Workplaces - B2B)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Frontline B2B client support role focused on workplace customers, delivering fast, empathetic voice and email help to resolve shift, payment, and platform issues. You’ll use Zendesk and the Clipboard portal, collaborate with Billing, Account Management, and Worker Operations, and develop deep product knowledge to reduce churn and improve customer experiences in a fully remote setup.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •This is primarily a voice-based role, with additional responsibilities that include handling emails as needed
  • •Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
  • •Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
  • •Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
  • •Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively

Pay and Benefits

Salary: USD 12,000 - 45,000 annually

Key Requirements

  • •No specific degree required; role open to all experience levels
  • •Excellent spoken and written English; strong communication skills
  • •Proactive problem-solving and critical thinking to troubleshoot and resolve issues
  • •Ability to deliver fast, accurate, and empathetic support across voice and email
  • •High accountability and ownership in handling customer requests and documentation
Experience:MarketplaceHealthcareLong term care
Skills:CommunicationProblem-solvingCustomer serviceOwnershipAccountability
Languages:English
Tech Stack:ZendeskClipboard portal

Company Brief

Clipboard Health
Clipboard Health operates an app-based marketplace that connects nurses, CNAs, and other healthcare professionals with facilities needing to fill open shifts, providing flexible work opportunities and real‑time shift matching.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor