Guest Service Agent

Minor International
Australia
Workplace: OnsiteFull timeAUD 27.97 - 41.96 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Proactivity","Professionalism"]

Provide a welcoming guest experience as the first point of contact at the hotel. Handle smooth check-ins and check-outs, respond to inquiries across in-person, phone, and email, and manage guest reservations, updates, and special requests using property management systems. Remain the primary support contact throughout each stay by resolving issues promptly and offering personalised local recommendations, while maintaining a polished, professional presence.

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FursaFursa
Minor International
Minor International
1 day ago

Guest Service Agent

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide a welcoming guest experience as the first point of contact at the hotel. Handle smooth check-ins and check-outs, respond to inquiries across in-person, phone, and email, and manage guest reservations, updates, and special requests using property management systems. Remain the primary support contact throughout each stay by resolving issues promptly and offering personalised local recommendations, while maintaining a polished, professional presence.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide a warm guest welcome and ensure a smooth, efficient check-in process while addressing immediate inquiries.
  • •Maintain clear, courteous communication with guests, colleagues, and stakeholders via in-person, phone, and email.
  • •Accurately process guest reservations, updates, and special requests using property management systems to support scheduling and availability.
  • •Act as the primary point of contact during guests’ stays, offering prompt assistance and resolving issues.
  • •Provide personalised recommendations to enhance guest experiences.

Pay and Benefits

Salary: AUD 27.97 - 41.96 hourly
Perks:Health InsuranceLearning BudgetEap

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to articulate information clearly and effectively across various mediums, including professional correspondence.
  • •Consistently deliver an exceptional service standard with a proactive, positive approach to guest needs.
  • •Passion for creating positive guest experiences, including efficient issue resolution and attentive service.
  • •Maintain a polished, professional presentation and commit to a dynamic schedule, including weekends and public holidays.
Experience:Hospitality
Skills:Customer serviceCommunicationProblem-solvingProactivityProfessionalism
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn