Sr Relationship Service Officer - Hang Seng Bank (HK)

HSBC
America/Chicago
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: associatesSkills: ["Interpersonal skills","Analytical skills","Self-motivation","Customer centricity"]

Support corporate clients and relationship managers by delivering consistent day-to-day service aligned to SLAs. Identify opportunities to improve support and add value, and liaise with internal teams to resolve client and operational issues. Handle and gatekeep reports from relationship managers, compile status and performance tracking information for oversight, and provide after-sales support and logistics in line with annual goals for Corporate Banking development.

This position is no longer accepting applications.

  • See live roles at HSBC
  • Search all live jobs
  • Browse companies, collections, and locations hiring now
Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa

This position is no longer accepting applications.

See live roles at HSBCSearch all live jobsBrowse companies, collections, and locations hiring now

HSBC
HSBC
1 month ago

Sr Relationship Service Officer - Hang Seng Bank (HK)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 minutes agoStatus: Closed

Job Summary

Support corporate clients and relationship managers by delivering consistent day-to-day service aligned to SLAs. Identify opportunities to improve support and add value, and liaise with internal teams to resolve client and operational issues. Handle and gatekeep reports from relationship managers, compile status and performance tracking information for oversight, and provide after-sales support and logistics in line with annual goals for Corporate Banking development.
Location: America/Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver quality, consistent support service to corporate clients and relationship managers, ensuring daily operations align to SLAs.
  • •Proactively identify areas for improvement to provide more support or added value.
  • •Communicate and liaise with internal parties to resolve internal and external customer concerns/issues.
  • •Assist in handling and gatekeeping reports consolidated from relationship managers; compile periodic status tracking and performance statistics.
  • •Maintain customer relationships by providing quality after-sales support and logistics as assigned.

Key Requirements

  • •Diploma or above in Business Administration, Finance, Accounting, or Economics (preferred).
  • •Proven experience providing administrative support in banking or professional firms.
  • •Understanding of bills operations, credit system, credit approval, and related documentation procedures.
  • •Strong MS Office/Excel skills and being a confident PC user.
  • •Proficiency in English and Chinese, with fluency in Putonghua preferred.
Experience:Banking
Education:Associate's in Business Administration, Finance, Accounting, Economics
Skills:Interpersonal skillsAnalytical skillsSelf-motivationCustomer centricity
Certifications:Enhanced Competency Framework (ECF)Certified Banker (CB)
Languages:EnglishChinesePutonghua
Tech Stack:MS OfficeExcel

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn