Account Manager Retail Portugal

Delivery Hero
Lisbon
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Interpersonal skills","Stakeholder management","Autonomous execution","Attention to detail"]

Own relationships with top retail partners in Portugal, helping improve operational performance across orders, users, and revenue. Drive enduring partnerships through proactive communication, business reviews, and partner retention. Use industry insight and thorough data analysis to advise on delivery operations and translate partner feedback into product, marketing, and operations improvements. Represent Glovo’s mission and values while ensuring partners consistently deliver great experiences.

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Delivery Hero
Delivery Hero
9 hours ago

Account Manager Retail Portugal

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Last checked: 8 hours agoStatus: Live

Job Summary

Own relationships with top retail partners in Portugal, helping improve operational performance across orders, users, and revenue. Drive enduring partnerships through proactive communication, business reviews, and partner retention. Use industry insight and thorough data analysis to advise on delivery operations and translate partner feedback into product, marketing, and operations improvements. Represent Glovo’s mission and values while ensuring partners consistently deliver great experiences.
Location: Lisbon
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Enhance operational performance metrics (orders, users, revenue) and streamline operations for a set of top retail partners.
  • •Foster enduring partnerships to improve partner business metrics, promotions, partner engagement, and retention.
  • •Provide strategic counsel on delivery operations using industry insight and data analysis.
  • •Establish consistent proactive communication with top partners, including meetings and business reviews.
  • •Collect partner feedback and translate it into improvements across product, marketing, and operations.

Pay and Benefits

Perks:Health InsuranceRemote Work

Key Requirements

  • •2-3 years of proven experience in high-performance analytical roles (e.g., consulting, startups, or business operations).
  • •Proficiency in data analysis, especially with Google Sheets, to produce actionable recommendations for partners.
  • •Strong passion for delivering exceptional customer experiences and building proactive, long-lasting partner relationships.
  • •Excellent communication and interpersonal skills to articulate recommendations and influence stakeholders.
  • •Fluency in English and native fluency in Portuguese.
Experience:ConsultingStartupsBusiness operationsRetailQ-commerce
Skills:CommunicationInterpersonal skillsStakeholder managementAutonomous executionAttention to detail
Languages:EnglishPortuguese
Tech Stack:Google SheetsGSheets

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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