AV Support Technician

Avi-spl
New York
Workplace: OnsiteFull timeUSD 28 - 31 hourlyFunction: IT Support & HelpdeskExperience: 1+ yearsEducation: associatesSkills: ["Customer service","Troubleshooting","Analytical skills","Communication","Interpersonal skills"]

Provide day-to-day onsite AV/IT technology support for classrooms, conference rooms, collaboration spaces, and related endpoint devices. Respond to incidents and service requests, assist users with Microsoft 365, Windows, and macOS systems, and escalate complex issues to Level 2 support. Help with technology readiness, validation checks, functional testing/UAT for deployments and maintenance, and document troubleshooting/resolutions in the service management platform.

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FursaFursa
Avi-spl
Avi-spl
1 day ago

AV Support Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide day-to-day onsite AV/IT technology support for classrooms, conference rooms, collaboration spaces, and related endpoint devices. Respond to incidents and service requests, assist users with Microsoft 365, Windows, and macOS systems, and escalate complex issues to Level 2 support. Help with technology readiness, validation checks, functional testing/UAT for deployments and maintenance, and document troubleshooting/resolutions in the service management platform.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Deliver onsite technology support for classrooms, conference rooms, collaboration spaces, audiovisual systems, and related user technologies.
  • •Support Microsoft Teams Rooms, Zoom Rooms, Logitech collaboration technologies, and other approved room technology systems.
  • •Assist with classroom technology validation, readiness checks, functional testing, and UAT following maintenance, upgrades, or deployments.
  • •Perform basic troubleshooting of AV components (displays, cameras, microphones, speakers, touch panels, conferencing systems) and support approved firmware/configuration changes under direction.
  • •Respond to incidents and service requests, document troubleshooting/resolutions in the approved service management platform, and maintain operational documentation/knowledge base articles.

Pay and Benefits

Salary: USD 28 - 31 hourly

Key Requirements

  • •Associate's degree in Information Technology, Audiovisual Technology, Computer Science, or related field (or equivalent education and experience).
  • •1+ years of experience providing customer-facing technical support.
  • •Foundational experience supporting classroom, conference room, collaboration, audiovisual, or endpoint technologies.
  • •Experience supporting Windows and macOS operating systems and Microsoft 365 applications and services.
  • •Strong troubleshooting and analytical skills with excellent interpersonal/customer service and clear communication to technical and non-technical users.
Experience:1+ yearsHigher education
Education:Associate's
Skills:Customer serviceTroubleshootingAnalytical skillsCommunicationInterpersonal skills
Certifications:ITIL Foundation
Tech Stack:WindowsMacOSMicrosoft 365Microsoft Teams RoomsZoom RoomsMicrosoft TeamsServiceNowITIL

Company Brief

Avi-spl
Provides audio-visual integration, unified collaboration solutions, managed services, and AV support for enterprises and institutions worldwide, delivering design, deployment, and ongoing managed services for communication and collaboration technologies.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Tampa, United States
Founded: 2008
WebsiteLinkedIn