Technical Support Engineer 2

Dell
Dublin
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Analytical skills","Troubleshooting","Prioritization"]

Resolve Dell Networking enterprise customer issues across cloud, datacenter, and edge infrastructure, working through intake to resolution. Document technical findings throughout the issue lifecycle, coordinate with internal engineering and backline teams, and ensure timely customer communication. Support HW and SW quality for Dell & Nvidia AI Networking by reporting bugs. Drive operational excellence using required tools and processes for quality closures.

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FursaFursa
Dell
Dell
4 days ago

Technical Support Engineer 2

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Source: Company careers pageValidated by: Fursa AI
Last checked: 53 minutes agoStatus: Live

Job Summary

Resolve Dell Networking enterprise customer issues across cloud, datacenter, and edge infrastructure, working through intake to resolution. Document technical findings throughout the issue lifecycle, coordinate with internal engineering and backline teams, and ensure timely customer communication. Support HW and SW quality for Dell & Nvidia AI Networking by reporting bugs. Drive operational excellence using required tools and processes for quality closures.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own and drive resolution of enterprise customer-reported issues from intake models to customer satisfaction.
  • •Document technical information throughout the issue lifecycle and provide timely status updates to customers.
  • •Coordinate with internal stakeholders such as engineering and backline teams during resolution.
  • •Contribute to HW and SW quality by reporting bugs and issues for Dell & Nvidia AI Networking products.
  • •Follow processes and use relevant tools to achieve quality closures, including knowledge sharing and mentoring when needed.

Key Requirements

  • •2 years of experience integrating and troubleshooting servers, storage, and networking technologies in a datacenter environment.
  • •Strong networking fundamentals including Layer 2/Layer 3, routing/switching concepts, and AAA mechanisms.
  • •Experience supporting modern networking environments including cloud networking, datacenter architectures, SD-WAN, and Linux-based systems.
  • •Desirable familiarity with BGP, VXLAN, and EVPN.
  • •Excellent communication skills plus analytical and troubleshooting skills to prioritize during challenging situations.
Experience:DatacenterEnterprise networkingCloud networkingSD-WANLinux
Skills:CommunicationAnalytical skillsTroubleshootingPrioritization
Certifications:CCNACCNPCCDPCCDEJNCPJNCIEDell Proven ProfessionalRHABCNPBCFPCWNPACMPACMXACDXCWNEVCPVCAPMCSEMSMAWS
Languages:US
Tech Stack:ServersStorageNetworkingLayer 2Layer 3RoutingSwitchingAAACloud networkingDatacenter architecturesSD-WANLinuxBGPVXLANEVPNOpen Networking

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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