Account Management Sales Leader

Qualtrics
United States
Workplace: RemoteFull timeFunction: SalesExperience: 10-15 yearsSkills: ["Communication","Storytelling","Executive relationship management","Strategic planning","Commercial acumen","Account expansion"]

Lead North America account management for Qualtrics, driving ARR expansion through SaaS and Generative AI offerings. You’ll protect, renew, and expand seven-figure enterprise contracts by improving net-retention metrics such as NRR/GRR and accelerating cross-sell adoption. Manage a team of front-line leaders and 30+ Account Executives, sponsor major renewals, and partner with Customer Success, Professional Services, and Product to align expansion with client outcomes.

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FursaFursa
Qualtrics
Qualtrics
2 days ago

Account Management Sales Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead North America account management for Qualtrics, driving ARR expansion through SaaS and Generative AI offerings. You’ll protect, renew, and expand seven-figure enterprise contracts by improving net-retention metrics such as NRR/GRR and accelerating cross-sell adoption. Manage a team of front-line leaders and 30+ Account Executives, sponsor major renewals, and partner with Customer Success, Professional Services, and Product to align expansion with client outcomes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead a team of 6 front line leaders and 30+ Account Executives responsible for account management growth.
  • •Drive ARR expansion across existing accounts by leveraging SaaS and Generative AI offerings.
  • •Execute account expansion strategies focused on Net Retention Rate (NRR), Lifetime Value (LTV), and account health.
  • •Protect, renew, and expand high-value, seven-figure enterprise contracts via multi-year extensions and complex renewals.
  • •Train reps on expansion motions, Executive Business Reviews (EBRs), multi-threading, and renewal forecasting; collaborate with Customer Success, Professional Services, and Product teams to align expansion with client success.

Key Requirements

  • •10-15+ years of software subscription sales and commercial leadership experience (second-level or higher) focused on account expansion.
  • •Strong commercial proficiency with SaaS, DaaS, and post-sale retention metrics (NRR, GRR, Gross Churn).
  • •Proven track record leading large-scale existing business teams and closing multi-year, complex contract renewals.
  • •Bachelor's or advanced degree in business, technology, or a related field.
  • •Exceptional communication, storytelling, and executive-level relationship management skills.
Experience:10-15 yearsSoftware subscriptionsSaaSDaaSEnterpriseAccount managementExperience management
Education:
Skills:CommunicationStorytellingExecutive relationship managementStrategic planningCommercial acumenAccount expansion
Tech Stack:SaaSGenerative AI

Company Brief

Qualtrics
Provides an experience management (XM) platform that helps organizations collect, analyze, and act on customer, employee, product, and brand experience data to improve business outcomes across functions.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Provo, United States
Founded: 2002
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn