Principal Product Manager- Conversational AI

Hopper
New York, Washington DC, Chicago
Workplace: RemoteFull timeUSD 200,000 - 250,000 annuallyFunction: Product ManagementExperience: 8+ yearsSkills: ["Data-driven","Design fluency","Partner management","Iteration from production data","Defining quality bars"]

Own the roadmap and end-to-end experience for a customer-facing conversational AI agent for travel—covering conversation design, interfaces for chat and voice, partner experience, and quality. Partner with enterprise teams to shape requirements and launch decisions, work closely with design (including hands-on Figma flows and wireframes), build prototypes with AI coding tools, and define evaluation quality bars across resolution, containment, and escalation.

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Hopper
Hopper
3 days ago

Principal Product Manager- Conversational AI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own the roadmap and end-to-end experience for a customer-facing conversational AI agent for travel—covering conversation design, interfaces for chat and voice, partner experience, and quality. Partner with enterprise teams to shape requirements and launch decisions, work closely with design (including hands-on Figma flows and wireframes), build prototypes with AI coding tools, and define evaluation quality bars across resolution, containment, and escalation.
Location: New York, Washington DC, Chicago
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to partner-embedded interfaces.
  • •Work with enterprise partners on discovery, requirement shaping, and launch decisions, translating partner asks into product choices for many partners.
  • •Partner with Partner Solutions on implementation and onboarding.
  • •Drive daily design work by producing flows and wireframes in Figma and collaborating on high-fidelity/production assets.
  • •Specify agent behavior in detail (resolution, tone, escalation policy, guardrails, edge cases) and iterate from production conversation data while defining quality bars with the evaluation team.

Pay and Benefits

Salary: USD 200,000 - 250,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveTravel AllowanceParental LeaveHealth InsuranceDentalVision401kDisability InsuranceLife Insurance

Key Requirements

  • •8+ years of product management experience owning a customer-facing product at principal/lead level, with conversational AI or customer experience automation strongly preferred.
  • •Design fluency—comfortable manipulating design files and producing flows/basic mocks solo in Figma, acting as a de facto design lead on a lean team.
  • •Ability to write enough code to build working prototypes without waiting on engineers, using AI coding tools effectively.
  • •Hands-on front-end experience—built or shipped web front ends and can engage engineers credibly.
  • •Working familiarity with LLM-based products, including prompt/behavior design, AI quality practices, and failure modes; data-driven approach using service automation metrics.
Experience:8+ yearsConversational AICustomer experience automationTravelEnterprise partnerships
Skills:Data-drivenDesign fluencyPartner managementIteration from production dataDefining quality bars
Tech Stack:FigmaLLM-based productsAI coding tools

Company Brief

Hopper
Hopper is a mobile-first travel marketplace and travel-tech provider (HTS) that uses machine learning and fintech ancillaries (Price Freeze, disruption protection) to power consumer bookings and white-label partner travel portals globally.
Industry: TravelTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Montreal, Canada
Founded: 2007
Glassdoor
Glassdoor: 3.2
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