Planning Assistant

Live Nation Entertainment
Manila
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Time management","Accuracy","Communication","Attention to detail","Proactivity"]

Ensure Fan Support Customer Service departments and outsource partners run at peak efficiency by monitoring real-time performance against SLAs across contact channels. Produce forecasting and daily/weekly/monthly reports, manage agent schedules and offline activities, and adjust staffing and agent skill sets as call traffic changes. Maintain planning reports and handle planning requests from Fan Experience and business stakeholders, while escalating performance or adherence issues and supporting KPI improvements.

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Live Nation Entertainment
Live Nation Entertainment
3 days ago

Planning Assistant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Ensure Fan Support Customer Service departments and outsource partners run at peak efficiency by monitoring real-time performance against SLAs across contact channels. Produce forecasting and daily/weekly/monthly reports, manage agent schedules and offline activities, and adjust staffing and agent skill sets as call traffic changes. Maintain planning reports and handle planning requests from Fan Experience and business stakeholders, while escalating performance or adherence issues and supporting KPI improvements.
Location: Manila
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Ensure customer service teams and outsource partner run at peak efficiency.
  • •Monitor and drive real-time performance against SLAs and react with changes and recommendations.
  • •Complete forecasting and scheduling, and produce daily, weekly, and monthly reports.
  • •Construct and maintain agent schedules; schedule offline activities and adjust agent skill sets based on call traffic.
  • •Maintain reports and respond to planning requests; escalate non-adherence and provide intra-day management information to operations.

Key Requirements

  • •Good knowledge of contact centre processes and practices.
  • •A solid understanding of customer service touchpoints and contact channels including phone, email, social media, and Helpdesk.
  • •Exposure to Excel/spreadsheeting.
  • •Experience working to tight deadlines and changing pressures with excellent time management and accuracy.
  • •Excellent verbal and written communication skills, with strong attention to detail.
Skills:Time managementAccuracyCommunicationAttention to detailProactivity
Tech Stack:ExcelSpreadsheetsHelpdesk

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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Glassdoor: 3.7
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