Sales Operations Senior Executive

Sony Interactive Entertainment
Singapore
Workplace: OnsiteFull timeFunction: Revenue Operations (RevOps)Experience: 6+ yearsSkills: ["Communication","Stakeholder management","Analytical","Problem-solving","Team collaboration"]

Own the end-to-end sales order lifecycle across Asia Distributor and Commercial network, from order receipt through delivery, disputes, returns, and performance reporting. Partner with Commercial Planning, Finance, Operations, and 3PL warehouses to ensure accurate master data, compliant order processing, and consistently excellent distribution experience for Asia distributor launches and ongoing channel partner sales.

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FursaFursa
Sony Interactive Entertainment
Sony Interactive Entertainment
2 months ago

Sales Operations Senior Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own the end-to-end sales order lifecycle across Asia Distributor and Commercial network, from order receipt through delivery, disputes, returns, and performance reporting. Partner with Commercial Planning, Finance, Operations, and 3PL warehouses to ensure accurate master data, compliant order processing, and consistently excellent distribution experience for Asia distributor launches and ongoing channel partner sales.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Revenue Operations (RevOps)

Key Responsibilities

  • •Manage end-to-end sales order processing for back-catalog and new-release distributor and channel partner orders, ensuring accuracy and compliance with order requirements.
  • •Be the primary contact for order administration during coverage periods to ensure continuity of service.
  • •Own EDI/order transmission exception management, investigate errors, coordinate fixes, and confirm re-processing.
  • •Maintain purchase order forms, pricing/assortment lists, and presell SKU set-up with data accuracy across systems.
  • •Coordinate outbound execution with 3PL warehouses and manage distributor/transport bookings to meet day-one launch requirements.

Key Requirements

  • •6+ years of experience in Sales Operations or Sales Administration, ideally supporting distributor and channel partner networks in Asia.
  • •Strong end-to-end order management expertise (back-catalog and new-release), including customer compliance checks and backorder management.
  • •Hands-on experience with ERP and order management tools (e.g., SAP) and working knowledge of EDI processes and issue resolution.
  • •Solid understanding of outbound logistics concepts (3PL warehouse coordination, delivery creation, transport/booking processes).
  • •Proven ability to manage disputes and returns workflows, including escalation handling and root-cause problem solving.
Experience:6+ yearsConsumer electronicsGaming
Skills:CommunicationStakeholder managementAnalyticalProblem-solvingTeam collaboration
Languages:English
Tech Stack:SAPEDISharePointRolling Forecast3PL

Company Brief

Sony Interactive Entertainment
Develops and publishes PlayStation hardware, software, and digital services, operating the PlayStation platform and ecosystem for gaming, entertainment, and network services worldwide.
Industry: Gaming
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Mateo, United States
Founded: 1993
WebsiteLinkedIn