Workforce Management - Senior Associate Manager - Capacity (Kuala Lumpur, Gurgaon, Pune Based)

Agoda
Gurugram, Kuala Lumpur, Pune, Bangkok
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Coaching","Communication","Presentation","Collaboration"]

Lead and develop a team of WFM Capacity Planners, driving capacity modelling, KPI delivery, and data-driven improvements. Partner with stakeholders to influence capacity planning across Kuala Lumpur, Gurgaon, and Pune, while coaching peers and ensuring alignment with CEG/ WFM objectives.

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Agoda
Agoda
2 months ago

Workforce Management - Senior Associate Manager - Capacity (Kuala Lumpur, Gurgaon, Pune Based)

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead and develop a team of WFM Capacity Planners, driving capacity modelling, KPI delivery, and data-driven improvements. Partner with stakeholders to influence capacity planning across Kuala Lumpur, Gurgaon, and Pune, while coaching peers and ensuring alignment with CEG/ WFM objectives.
Location: Gurugram, Kuala Lumpur, Pune, Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and coach a team of WFM Capacity Planners to achieve targets and solve capacity challenges.
  • •Oversee capacity modelling, data tracking, and KPI reporting to improve forecasting accuracy.
  • •Collaborate with stakeholders across P&L, CEG, and regional teams to align WFM with business goals.
  • •Provide regular updates on team performance and stay informed on company and department objectives.
  • •Maintain high standards of professionalism and uphold Agoda values in leadership and team management.

Key Requirements

  • •Must have strong knowledge of WFM concepts and be able to coach and support the team in capacity planning and problem solving.
  • •Proven experience in leading a team of WFM professionals, with ability to coach, give feedback, and develop team members.
  • •Ability to engage senior stakeholders, present insights, and drive capacity planning decisions across multiple sites.
  • •Experience in capacity modelling, data tracking, and KPI reporting to improve forecast accuracy and SLAs.
  • •Strong collaboration and communication skills, with ability to work with cross-functional teams and deliver against objectives.
Experience:HospitalityTravel
Skills:LeadershipCoachingCommunicationPresentationCollaboration
Languages:English
Tech Stack:ExcelPowerPointSQLPythonMetabase

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn