Universal Banker

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 27,200+ annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Empathy","Customer focus","Ownership","Resilience"]

Serve as the first point of contact for customers in the branch, owning individual needs and delivering an exceptional customer experience. Educate customers on HSBC’s digital services while supporting fraud awareness and identifying vulnerable customers to provide the right support. Resolve customer enquiries end-to-end, including more complex banking needs, with empathy and a friendly, efficient approach. Receive full in-branch training on systems, products, and services.

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FursaFursa
HSBC
HSBC
1 month ago

Universal Banker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers in the branch, owning individual needs and delivering an exceptional customer experience. Educate customers on HSBC’s digital services while supporting fraud awareness and identifying vulnerable customers to provide the right support. Resolve customer enquiries end-to-end, including more complex banking needs, with empathy and a friendly, efficient approach. Receive full in-branch training on systems, products, and services.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Act as first point of contact in the Branch Customer Service Team and deliver exceptional customer service.
  • •Educate customers about HSBC digital services and fraud awareness.
  • •Identify customers in vulnerable situations and determine the best support approach.
  • •Help customers with more complex banking needs to ensure they feel supported.
  • •Support customers’ enquiries through to resolution with a personalised and efficient experience.

Pay and Benefits

Salary: GBP 27,200 annually
Equity and Bonus:Equity
Perks:Paid LeavePensionHealth InsuranceLife Insurance

Key Requirements

  • •Demonstrate excellent communication skills to engage customers, build strong connections, and show empathy.
  • •Take ownership of customer enquiries through to resolution, delivering a personalised, friendly and efficient service.
  • •Be resilient in a continuously changing environment.
  • •Provide customer education on HSBC digital services and support fraud awareness.
  • •Support customers with more complex banking needs by determining the best way to provide help.
Skills:CommunicationEmpathyCustomer focusOwnershipResilience

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn