Associate ServiceNow Engineer

Carvana
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Stakeholder collaboration","Solution design","Agile delivery","Troubleshooting","Documentation"]

Design, configure, and manage ServiceNow solutions that streamline ITSM, CSM, ITOM, FSM, and asset management processes. Build customer service and field service workflows, virtual agent deflection experiences, and service catalog content. Develop scoped applications and server-side integrations using Flow Designer and Integration Hub, deliver ITOM/CMDB capabilities, and handle releases, upgrades, and platform administration in support of ITIL-aligned enterprise standards.

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FursaFursa
Carvana
Carvana
4 days ago

Associate ServiceNow Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Design, configure, and manage ServiceNow solutions that streamline ITSM, CSM, ITOM, FSM, and asset management processes. Build customer service and field service workflows, virtual agent deflection experiences, and service catalog content. Develop scoped applications and server-side integrations using Flow Designer and Integration Hub, deliver ITOM/CMDB capabilities, and handle releases, upgrades, and platform administration in support of ITIL-aligned enterprise standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Collaborate with stakeholders to design scalable ServiceNow solutions across ITSM, CSM, ITOM, FSM, and Asset Management.
  • •Configure and enhance ITSM processes (incident, change, problem, request) and implement CSM solutions including case management and workspace/data models.
  • •Design and build end-to-end field service management capabilities (work orders, tasks, dispatching, scheduling, skills, planned maintenance, crew operations) and extend the Agent Mobile App.
  • •Develop service catalog content and self-service experiences on Service Portal and Employee Center, including Virtual Agent conversational workflows for deflection.
  • •Build integrations and scoped applications on the Now Platform, manage ITOM/CMDB capabilities, and own release management plus core platform administration.

Pay and Benefits

Perks:Health InsuranceDentalVision401kWellness StipendStudent Loans

Key Requirements

  • •3+ years of hands-on ServiceNow development, architecture, and delivery across ITSM, CSM, FSM, ITOM, and HAM, including scoped application development and AI-enabled workflows aligned with ITIL.
  • •Certified ServiceNow professional (CSA, CAD, CIS-ITSM, or CIS-CSM).
  • •Strong server-side and integration development experience, including Script Includes, Business Rules, GlideRecord, Flow Designer, Integration Hub/spokes, and REST/SOAP and Scripted REST APIs.
  • •Experience designing Virtual Agent conversational flows (topics and NLU) and applying AI/Now Assist for service operations automation.
  • •Expertise in ITOM (Discovery and CMDB design) plus hands-on CSM and Service Catalog/Service Portal and Employee Center experience.
Experience:ServiceNow
Skills:Stakeholder collaborationSolution designAgile deliveryTroubleshootingDocumentation
Certifications:CSACADCIS-ITSMCIS-CSMCIS-DiscoveryCIS-Hardware Asset Management
Languages:English
Tech Stack:ServiceNowITSMCSMITOMFSMHAMAsset ManagementFlow DesignerIntegration HubScript IncludesBusiness RulesGlideRecordService CatalogService PortalEmployee CenterVirtual AgentNLUNow AssistREST APISOAP

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn