Senior Customer Success Manager

MongoDB
Madrid
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Customer-centricity","Autonomy","Advocacy","Entrepreneurial mindset","Collaboration"]

Own a portfolio of Forbes Global 2000 accounts and drive customer health and revenue realization from committed ARR through active consumption. Act as a strategic advisor on MongoDB best practices, time-to-value, and technical success plans. Proactively design remediation for complex risks, resolve high-stakes issues, and coordinate with Sales, Professional Services, Solutions Architects, and product engineering. Work in Madrid on a hybrid model and operate autonomously as the customer-facing leader.

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FursaFursa
MongoDB
MongoDB
1 month ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own a portfolio of Forbes Global 2000 accounts and drive customer health and revenue realization from committed ARR through active consumption. Act as a strategic advisor on MongoDB best practices, time-to-value, and technical success plans. Proactively design remediation for complex risks, resolve high-stakes issues, and coordinate with Sales, Professional Services, Solutions Architects, and product engineering. Work in Madrid on a hybrid model and operate autonomously as the customer-facing leader.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as a strategic advisor by guiding customers on MongoDB best practices and technology strategy, including running enablement sessions and optimizing environments/spend
  • •Guide customers through the customer journey to accelerate time-to-value and oversee technical success plans from committed ARR to active consumption
  • •Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices
  • •Facilitate resolution of high-stakes customer challenges and complaints, identifying opportunities to expand MongoDB usage
  • •Document customer interactions in internal systems (including Gainsight and Salesforce.com) and provide feedback to Product and other internal teams

Pay and Benefits

Perks:Parental Leave

Key Requirements

  • •7+ years in Customer Success, Technical Account Management, Professional Services, or another customer-centric role for a technical (ideally consumption-based) product
  • •4+ years accountable for customer health and revenue realization for a defined book of business/portfolio (Forbes Global 2000 customers)
  • •Advocate on behalf of customers and act as an extension of the customer team within MongoDB
  • •High autonomy: take ownership of customer portfolio, make key decisions, and de-escalate or de-risk issues with internal teams
  • •Fluent in both Spanish and English, with demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications)
Experience:Technical productCustomer successTechnical account managementProfessional services
Skills:Customer-centricityAutonomyAdvocacyEntrepreneurial mindsetCollaboration
Certifications:MongoDB DBA trackHyperscaler certifications
Languages:SpanishEnglish
Tech Stack:MongoDB AtlasMongoDBGainsightSalesforce.comAWSGoogle CloudMicrosoft Azure

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn