MongoDB

5 days ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own a portfolio of Forbes Global 2000 accounts and drive customer health and revenue realization from committed ARR through active consumption. Act as a strategic advisor on MongoDB best practices, time-to-value, and technical success plans. Proactively design remediation for complex risks, resolve high-stakes issues, and coordinate with Sales, Professional Services, Solutions Architects, and product engineering. Work in Madrid on a hybrid model and operate autonomously as the customer-facing leader.

Location: Madrid

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as a strategic advisor by guiding customers on MongoDB best practices and technology strategy, including running enablement sessions and optimizing environments/spend
•Guide customers through the customer journey to accelerate time-to-value and oversee technical success plans from committed ARR to active consumption
•Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices
•Facilitate resolution of high-stakes customer challenges and complaints, identifying opportunities to expand MongoDB usage
•Document customer interactions in internal systems (including Gainsight and Salesforce.com) and provide feedback to Product and other internal teams

Pay and Benefits

Perks:Parental Leave

Key Requirements

•7+ years in Customer Success, Technical Account Management, Professional Services, or another customer-centric role for a technical (ideally consumption-based) product
•4+ years accountable for customer health and revenue realization for a defined book of business/portfolio (Forbes Global 2000 customers)
•Advocate on behalf of customers and act as an extension of the customer team within MongoDB
•High autonomy: take ownership of customer portfolio, make key decisions, and de-escalate or de-risk issues with internal teams
•Fluent in both Spanish and English, with demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications)

Experience:Technical productCustomer successTechnical account managementProfessional services

Skills:Customer-centricityAutonomyAdvocacyEntrepreneurial mindsetCollaboration

Certifications:MongoDB DBA trackHyperscaler certifications

Languages:SpanishEnglish

Tech Stack:MongoDB AtlasMongoDBGainsightSalesforce.comAWSGoogle CloudMicrosoft Azure

Company Brief

MongoDB

Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn

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MongoDB

5 days ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Madrid

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as a strategic advisor by guiding customers on MongoDB best practices and technology strategy, including running enablement sessions and optimizing environments/spend
•Guide customers through the customer journey to accelerate time-to-value and oversee technical success plans from committed ARR to active consumption
•Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices
•Facilitate resolution of high-stakes customer challenges and complaints, identifying opportunities to expand MongoDB usage
•Document customer interactions in internal systems (including Gainsight and Salesforce.com) and provide feedback to Product and other internal teams

Pay and Benefits

Perks:Parental Leave

Key Requirements

•7+ years in Customer Success, Technical Account Management, Professional Services, or another customer-centric role for a technical (ideally consumption-based) product
•4+ years accountable for customer health and revenue realization for a defined book of business/portfolio (Forbes Global 2000 customers)
•Advocate on behalf of customers and act as an extension of the customer team within MongoDB
•High autonomy: take ownership of customer portfolio, make key decisions, and de-escalate or de-risk issues with internal teams
•Fluent in both Spanish and English, with demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications)

Experience:Technical productCustomer successTechnical account managementProfessional services

Skills:Customer-centricityAutonomyAdvocacyEntrepreneurial mindsetCollaboration

Certifications:MongoDB DBA trackHyperscaler certifications

Languages:SpanishEnglish

Tech Stack:MongoDB AtlasMongoDBGainsightSalesforce.comAWSGoogle CloudMicrosoft Azure

Company Brief

MongoDB

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn