Helpdesk Senior Associate

Serve as an agent in a Provider Clinical Service Desk call center, handling inbound healthcare customer calls for clinical application issues. Triage, document, and resolve or escalate incidents across systems like Epic, Cerner, McKesson, and Meditech, working a 24/7 environment with required shift flexibility. Maintain a quiet, secure remote setup and ensure timely ticket closure while driving resolution for clinical workflow and access problems.