Analyst V, Technology Services

Vistra Energy
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5-7 yearsEducation: certificationSkills: ["Self-motivated","Organizational skills","Communication skills","Attention to detail","Hands-on mindset"]

Drive documentation, process improvements, application maintenance/configuration, and Technology Services support activities. Use statistical methods to analyze and configure applications that improve the customer experience, and identify automation and continuous improvement opportunities aligned to ITIL. Partner with business users, process owners, and architecture/development teams to ensure effective application use, create metrics and reporting, communicate cross-team initiative status, and train TS and end users to improve adoption and experience.

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Vistra Energy
Vistra Energy
1 day ago

Analyst V, Technology Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Drive documentation, process improvements, application maintenance/configuration, and Technology Services support activities. Use statistical methods to analyze and configure applications that improve the customer experience, and identify automation and continuous improvement opportunities aligned to ITIL. Partner with business users, process owners, and architecture/development teams to ensure effective application use, create metrics and reporting, communicate cross-team initiative status, and train TS and end users to improve adoption and experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Facilitate daily operational activities and measure process quality and compliance.
  • •Analyze and configure applications to improve customer experience and solve practical problems.
  • •Identify, evaluate, and implement automation and continuous improvement ideas aligned to ITIL processes.
  • •Partner with business users, process owners, architecture, and development teams to ensure effective application use.
  • •Design metrics, create/update documentation, and train the TS/end user community on TS processes.

Key Requirements

  • •5-7 years of professional experience in a technology or business field.
  • •Experience gained through college degree programs and/or certifications in a business or technology-related field.
  • •Professional certifications (e.g., ITIL, CSM, AWS).
  • •Demonstrated ability to lead, track, and communicate status of cross-team initiatives.
  • •Demonstrated ability to identify, evaluate, and implement opportunities for automation and continuous improvement of ITIL-aligned processes.
Experience:5-7 years
Education:Certification / Diploma
Skills:Self-motivatedOrganizational skillsCommunication skillsAttention to detailHands-on mindset
Certifications:ITILCSMAWS
Tech Stack:ITILAWSCSMAgile

Company Brief

Vistra Energy
Operates a large integrated power generation and retail electricity business, serving residential, commercial, and industrial customers across the United States. The company focuses on electricity generation, retail energy sales, and related energy services.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Irving, United States
Founded: 2016
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor