1 day ago

Software Development Senior Specialist

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Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Reposted: first listed 1 week ago

Job Summary

Provide escalated L3 application support for the LeX platform, diagnosing and resolving complex issues through deep analysis. Monitor, maintain, and optimize systems to ensure stability and performance, including identifying bugs and performance bottlenecks. Support deployments and configuration changes, manage incidents, and lead root cause analysis with clear communication to stakeholders. Create technical documentation and runbooks, and drive permanent fixes with development teams.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide escalated technical support for LeX platform application issues, resolving complex problems and escalating unresolved items with detailed documentation.
•Perform system monitoring, maintenance, and optimization to maintain platform stability and performance.
•Assist in deployments and release checkouts and implement configuration changes such as rate limits and user onboardings.
•Develop and maintain technical documentation, troubleshooting guides, and standard operating procedures (SOP).
•Manage incidents, conduct root cause analysis for recurring issues, and recommend preventive measures or process improvements.

Key Requirements

•5+ years of experience in L3 support or a similar application support role.
•Strong proficiency in Java programming and application support.
•Experience troubleshooting system and application logs in distributed systems.
•Proficiency with Linux-based operating systems, commands, and utilities.
•Ability to work on Linux and distributed environments to diagnose and resolve complex issues.

Experience:5+ years

Skills:TroubleshootingRoot cause analysisIncident managementStakeholder communicationTechnical documentation

Tech Stack:JavaLinuxDistributed systems

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT