Customer Service Representative - Temporary

Sutherland
Houston
Workplace: RemoteContractFunction: Customer Support (Service Desk)Skills: ["Active listening","Multitasking","Problem-solving","Communication"]

Handle inbound calls from families and schools participating in a scholarship program, answering questions about scholarship applications and funding status. Ensure callers are satisfied and students are registered by actively listening, asking probing questions, and delivering clear verbal and written responses. Work from home using company-provided equipment, with strong multitasking, reliable hard-wired internet, and familiarity with Microsoft Office to meet goals.

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FursaFursa
Sutherland
Sutherland
2 days ago

Customer Service Representative - Temporary

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Handle inbound calls from families and schools participating in a scholarship program, answering questions about scholarship applications and funding status. Ensure callers are satisfied and students are registered by actively listening, asking probing questions, and delivering clear verbal and written responses. Work from home using company-provided equipment, with strong multitasking, reliable hard-wired internet, and familiarity with Microsoft Office to meet goals.
Location: Houston
Workplace: Remote
Employment Type: Contract · 6 months
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Assist families and schools by responding to scholarship-related inquiries via inbound calls.
  • •Answer questions about scholarship application status and funding status.
  • •Ensure callers are satisfied by providing solutions and attention to detail.
  • •Leverage probing questions to understand customer needs and resolve issues.
  • •Work from home with provided equipment and maintain a quiet, distraction-free, secure workspace.

Key Requirements

  • •Respond to incoming calls with strong verbal and written communication skills.
  • •Fluency in English.
  • •Use probing questions and active listening to provide accurate solutions.
  • •Demonstrate strong multitasking abilities and a drive to solve problems and meet goals.
  • •Have experience in customer service and familiarity with Microsoft Office tools.
Skills:Active listeningMultitaskingProblem-solvingCommunication
Languages:English
Tech Stack:Microsoft OfficeHard-wired internet

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor