Senior Back-end Engineer - Customer Operations Platform

iwoca
London
Workplace: HybridFull timeGBP 80,000 - 110,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Mentorship","Stakeholder management","Technical documentation","Relationship building","Evidence-based decision making"]

Build and run end-to-end improvements to the systems powering customer operations. You’ll lead complex projects across many systems (e.g., CRM, telephony, inbox messaging), translate operational needs into technical architecture, and deliver production-quality back-end services. Work closely with Operations teams to gather feedback, mentor junior developers, and use AI/ML to automate routine tasks and support smarter decisions. The role includes detailed scoping, prototyping, and clear technical documentation.

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FursaFursa
iwoca
iwoca
22 hours ago

Senior Back-end Engineer - Customer Operations Platform

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Build and run end-to-end improvements to the systems powering customer operations. You’ll lead complex projects across many systems (e.g., CRM, telephony, inbox messaging), translate operational needs into technical architecture, and deliver production-quality back-end services. Work closely with Operations teams to gather feedback, mentor junior developers, and use AI/ML to automate routine tasks and support smarter decisions. The role includes detailed scoping, prototyping, and clear technical documentation.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Take end-to-end ownership of complex projects across many systems and stakeholders, including CRM, telephony, and task management.
  • •Design, build, and maintain shared back-end services powering operational processes and customer outcomes.
  • •Perform detailed technical scoping and prototyping to validate feasibility before work enters the roadmap.
  • •Solve complex coding and architecture problems in ambiguous, technically complex environments; manage production reliability.
  • •Mentor junior developers and communicate technical requirements through clear developer tickets and technical documents.

Pay and Benefits

Salary: GBP 80,000 - 110,000 annually
Perks:Health InsuranceGym MembershipPrivate GpPaid LeavePensionEquityLearning Budget

Key Requirements

  • •Experience developing and owning shared back-end services that other teams contribute to and depend on.
  • •Ability to translate complex operational needs into technical architecture and distributed systems design.
  • •Experience building and shaping distributed systems in complex business domains.
  • •Familiarity with front-end technologies (React, TypeScript) and browser debugging.
  • •Strong capability using AI tools to automate routine tasks and research for better technical decision-making.
Skills:MentorshipStakeholder managementTechnical documentationRelationship buildingEvidence-based decision making
Tech Stack:ReactTypeScriptDjangoPythonAIMLClaudeEvent-sourced data models

Company Brief

iwoca
iwoca provides fast, tech-driven credit and working capital solutions for small and medium-sized enterprises in the UK and Germany, using automated underwriting and partner integrations to deliver loans, invoice finance and payment products.
Industry: Lending
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 4.6
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