Remote Chat & Email Support Representative

Qureos
San Jose
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Written communication","Problem-solving","Critical thinking","Time management","Organizational skills"]

Serve as the first point of contact for small business customers via live chat and email, delivering clear, accurate guidance on lending products and application processes. Troubleshoot customer issues, identify solutions, and guide cases to resolution while maintaining detailed records in support systems. Collaborate with Lending Specialists to handle more complex enquiries, ensuring fast, transparent, and high-quality customer experiences throughout.

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FursaFursa
Qureos
Qureos
3 weeks ago

Remote Chat & Email Support Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Serve as the first point of contact for small business customers via live chat and email, delivering clear, accurate guidance on lending products and application processes. Troubleshoot customer issues, identify solutions, and guide cases to resolution while maintaining detailed records in support systems. Collaborate with Lending Specialists to handle more complex enquiries, ensuring fast, transparent, and high-quality customer experiences throughout.
Location: San Jose
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond promptly and professionally to customer enquiries via live chat and email.
  • •Provide clear and accurate information on lending products, services, and application processes.
  • •Troubleshoot customer issues, identify solutions, and guide customers through resolution.
  • •Maintain detailed and accurate records of customer interactions and feedback within support systems.
  • •Collaborate with Lending Specialists to manage and resolve more complex enquiries.

Key Requirements

  • •Proven experience in a customer support role focused on chat and email communication.
  • •Exceptional written communication skills, including strong grammar, spelling, and punctuation.
  • •Strong problem-solving skills and critical thinking to find effective solutions for customers.
  • •Excellent time-management and organisational skills, with the ability to work independently in a remote environment.
  • •Experience in financial services or FinTech is desirable, and proficiency with customer support software/CRM systems is an advantage.
Experience:Financial servicesFinTechCustomer support
Skills:Written communicationProblem-solvingCritical thinkingTime managementOrganizational skills
Tech Stack:Live chatEmailCRMCustomer support software

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn