Customer Support Specialist (Spanish Speaker - Nightime)

Wise
São Paulo
Workplace: HybridFull timeBRL 6,680 - 7,700 monthlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Empathy","Ownership","Adaptability","Solution-oriented mindset"]

Provide world-class customer support as the first point of contact, handling complex inquiries end-to-end across phone, chat, and email. Use product and process knowledge to resolve issues with empathy and minimal escalation while maintaining accurate records and following security and data privacy procedures. Meet KPIs for resolution, quality, and handling time, and continuously improve through knowledge sharing, feedback, coaching, and AI-assisted problem solving.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Wise
Wise
2 days ago

Customer Support Specialist (Spanish Speaker - Nightime)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Provide world-class customer support as the first point of contact, handling complex inquiries end-to-end across phone, chat, and email. Use product and process knowledge to resolve issues with empathy and minimal escalation while maintaining accurate records and following security and data privacy procedures. Meet KPIs for resolution, quality, and handling time, and continuously improve through knowledge sharing, feedback, coaching, and AI-assisted problem solving.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide high-quality customer assistance via phone, chat, and email focused on resolving issues thoroughly the first time.
  • •Resolve customer contacts with empathy and minimal escalation using advanced product and process knowledge.
  • •Maintain performance targets across KPIs such as resolution rate, quality, and handling time.
  • •Communicate professionally and clearly, adjusting tone and style to the customer’s context.
  • •Maintain accurate records and follow security and data privacy procedures across all channels.

Pay and Benefits

Salary: BRL 6,680 - 7,700 monthly
Equity and Bonus:Equity
Perks:RsusLife InsuranceHealth InsuranceDental AllowancePaid Leave

Key Requirements

  • •1+ year in a customer-facing role, preferably in fintech, banking, telecom, or global contact centers.
  • •Fluent in English and Spanish (supported language for this queue).
  • •Must be legally authorized to work in Brazil and able to commute to São Paulo for the first month of training.
  • •Comfort working flexibly across shifts, including mornings, evenings, weekends, and public holidays.
  • •Proficiency using software tools and willingness to use AI tools with prompting (e.g., ChatGPT, Google Gemini).
Experience:1+ yearsFintechBankingTelecomGlobal contact centers
Skills:CommunicationEmpathyOwnershipAdaptabilitySolution-oriented mindset
Languages:EnglishSpanish
Tech Stack:PhoneChatEmailChatGPTGoogle Gemini

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor