Café Ambassador - Santa Monica

Discover Financial
Santa Monica
Workplace: OnsiteFull timeUSD 52,624 - 57,408 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Customer service","Problem-solving","De-escalation","Attention to detail","Positive attitude"]

Serve as the face of Capital One inside the Santa Monica café—connecting with guests, guiding them through digital banking tools, and troubleshooting tech challenges. Share product value through genuine conversations without sales pressure, host local events that support financial health, and handle complaints and escalations while following compliance requirements. Stay active throughout the day, foster an inclusive environment, and ensure a smooth, welcoming guest experience.

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Discover Financial
Discover Financial
1 day ago

Café Ambassador - Santa Monica

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the face of Capital One inside the Santa Monica café—connecting with guests, guiding them through digital banking tools, and troubleshooting tech challenges. Share product value through genuine conversations without sales pressure, host local events that support financial health, and handle complaints and escalations while following compliance requirements. Stay active throughout the day, foster an inclusive environment, and ensure a smooth, welcoming guest experience.
Location: Santa Monica
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Proactively engage with café guests to guide them through Capital One’s mission and products.
  • •Help customers navigate mobile tools and troubleshoot digital banking issues.
  • •Share value of products and services through conversations rather than transactions or sales goals.
  • •Host and support local events that promote financial health within established programs.
  • •Advocate for customers, resolve issues, and handle complaints/escalations in line with compliance and regulatory requirements.
Travel: Low travel

Pay and Benefits

Salary: USD 52,624 - 57,408 annually
Perks:Health InsuranceDentalVisionPrescriptions401kLife InsuranceDisability InsurancePaid LeaveLearning BudgetPaid ParentalChildcareElder Care

Key Requirements

  • •High School Diploma, GED, or Equivalent Certification.
  • •At least 1 year of Retail, Sales, or Customer Service experience.
  • •Proficient in G-Suite.
  • •Strong written and oral communication skills.
  • •Ability to adapt to schedule changes and attend required training sessions.
Experience:1+ years
Skills:CommunicationCustomer serviceProblem-solvingDe-escalationAttention to detailPositive attitude
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn