Networking Managed Services Engineer (L2)

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication across cultures","Work planning","Positive outlook","Work under pressure","Active listening"]

Provide second-line managed networking support by monitoring client work queues, resolving incident and request tickets within SLA, and identifying root causes and problems. Maintain detailed ticket updates, capture and investigate errors, execute risk-aware changes, and lead initial escalations. Support client infrastructure monitoring, contribute to automation efforts with trend reporting, and participate in disaster recovery implementation and testing as needed.

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FursaFursa
NTT
NTT
1 year ago

Networking Managed Services Engineer (L2)

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Last checked: 3 hours agoStatus: Live

Job Summary

Provide second-line managed networking support by monitoring client work queues, resolving incident and request tickets within SLA, and identifying root causes and problems. Maintain detailed ticket updates, capture and investigate errors, execute risk-aware changes, and lead initial escalations. Support client infrastructure monitoring, contribute to automation efforts with trend reporting, and participate in disaster recovery implementation and testing as needed.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Proactively monitor work queues and resolve incident/request tickets within agreed SLA.
  • •Investigate, analyze, and log incidents/problems; identify root causes and capture required information for resolution.
  • •Provide second-line support and communicate with other teams and clients to extend support when needed.
  • •Execute and document changes with risk identification and mitigation plans, including approvals and maintenance activities.
  • •Support automation by working with automation teams, producing trend analysis for reductions in tickets and effort optimization.

Key Requirements

  • •Bachelor’s degree (or equivalent) in IT/Computing or demonstrated equivalent experience.
  • •CCNP (or equivalent certification).
  • •Moderate level of relevant managed services experience.
  • •Moderate knowledge of ticketing tools, preferably ServiceNow.
  • •Technical proficiency with networking components (e.g., VPNs, firewalls, switches, routers, routing protocols) and monitoring/troubleshooting.
Education:Bachelor's in IT/Computing
Skills:Communication across culturesWork planningPositive outlookWork under pressureActive listening
Certifications:CCNP
Tech Stack:Pulse SecureSSL VPNJuniperPalo AltoFortinetCiscoCisco Nexus switchesASRISR routersCisco ACSISEMerakiNetwork address translation (NAT)BGPOSPFEIGRPSecureCRTLogic MonitorServiceNowDIA

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn