NTT

1 year ago

Networking Managed Services Engineer (L2)

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Last checked: 4 hours agoStatus: Live

Job Summary

Provide second-line managed networking support by monitoring client work queues, resolving incident and request tickets within SLA, and identifying root causes and problems. Maintain detailed ticket updates, capture and investigate errors, execute risk-aware changes, and lead initial escalations. Support client infrastructure monitoring, contribute to automation efforts with trend reporting, and participate in disaster recovery implementation and testing as needed.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Proactively monitor work queues and resolve incident/request tickets within agreed SLA.
•Investigate, analyze, and log incidents/problems; identify root causes and capture required information for resolution.
•Provide second-line support and communicate with other teams and clients to extend support when needed.
•Execute and document changes with risk identification and mitigation plans, including approvals and maintenance activities.
•Support automation by working with automation teams, producing trend analysis for reductions in tickets and effort optimization.

Key Requirements

•Bachelor’s degree (or equivalent) in IT/Computing or demonstrated equivalent experience.
•CCNP (or equivalent certification).
•Moderate level of relevant managed services experience.
•Moderate knowledge of ticketing tools, preferably ServiceNow.
•Technical proficiency with networking components (e.g., VPNs, firewalls, switches, routers, routing protocols) and monitoring/troubleshooting.

Education:Bachelor's in IT/Computing

Skills:Communication across culturesWork planningPositive outlookWork under pressureActive listening

Certifications:CCNP

Tech Stack:Pulse SecureSSL VPNJuniperPalo AltoFortinetCiscoCisco Nexus switchesASRISR routersCisco ACSISEMerakiNetwork address translation (NAT)BGPOSPFEIGRPSecureCRTLogic MonitorServiceNowDIA

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT