Manager of Enterprise AI Success.

Cresta
United States
Workplace: RemoteFull timeUSD 200,000 - 245,000 annuallyFunction: Data Science & Machine LearningSkills: ["Coaching","Strategic thinking","Data-driven decision making","Executive communication","Operational rigor"]

Lead and develop a high-performing team of Enterprise AI Success Managers for complex enterprise accounts. Build success frameworks, measurable plans, and executive-aligned relationships that drive adoption, workflow change, renewals, retention, and expansion. Establish operational excellence with key success metrics and data-driven coaching, while partnering cross-functionally with Sales, Product, Engineering, Marketing, and Professional Services to scale AI value realization.

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FursaFursa
Cresta
Cresta
4 days ago

Manager of Enterprise AI Success.

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Source: Company careers pageValidated by: Fursa AI
Last checked: 33 minutes agoStatus: Live

Job Summary

Lead and develop a high-performing team of Enterprise AI Success Managers for complex enterprise accounts. Build success frameworks, measurable plans, and executive-aligned relationships that drive adoption, workflow change, renewals, retention, and expansion. Establish operational excellence with key success metrics and data-driven coaching, while partnering cross-functionally with Sales, Product, Engineering, Marketing, and Professional Services to scale AI value realization.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Manager level

Key Responsibilities

  • •Hire, coach, and develop Enterprise AI Success Managers, including tools, training, and career development.
  • •Guide trusted relationships with executive, operational, and technical stakeholders and deliver clear success frameworks and measurable plans.
  • •Coach team members managing multiple complex enterprise accounts to drive adoption, value realization, renewals, and expansion.
  • •Scale AI adoption and value realization by moving customers from AI ideas to real-world impact through usage and workflow change.
  • •Define, monitor, and improve key success metrics (e.g., adoption, time-to-value, customer health, Gross Renewal Rate, Net Dollar Retention) and drive cross-functional alignment.
Travel: Medium travel

Pay and Benefits

Salary: USD 200,000 - 245,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveParental LeaveRetirement SavingsRemote WorkWellness StipendCommuter BenefitsMeal Program

Key Requirements

  • •Experience leading and developing Customer Success, Strategic Account Management, Consulting, or similarly customer-facing teams in a fast-paced SaaS, AI, or technology environment.
  • •Track record driving retention, expansion, adoption, and measurable customer outcomes across enterprise accounts.
  • •Experience leading teams managing a high-volume portfolio of complex enterprise customers, demonstrating prioritization, grit, and operational rigor.
  • •Ability to coach teams to connect technical capabilities and product usage to business results, not just feature adoption.
  • •Comfort operating in a technical, AI-driven environment, building fluency in SaaS configuration, data analysis, AI tools, and evolving product capabilities.
Experience:SaaSAITechnology
Skills:CoachingStrategic thinkingData-driven decision makingExecutive communicationOperational rigor
Languages:English

Company Brief

Cresta
Builds AI-driven real-time coaching and assistance for customer-facing teams, using conversational intelligence to improve agent performance, automate workflows, and boost customer outcomes across contact centers and sales operations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn