Sr. Account Management Associate (Remote)

Rula
Los Angeles
Workplace: RemoteFull timeUSD 131,000 - 152,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Relationship-building","Problem-solving","Customer-experience","Communication"]

Own the onboarding and ongoing success of employer clients with fewer than 3,000 employees. Serve as the primary point of contact throughout the customer lifecycle, helping employers launch quickly, navigate the Employer Portal, and maximize adoption of the Rula benefit. Partner with Broker Partnerships, Marketing, Product, and Operations to deliver tailored communications, support employer campaigns, answer questions, and identify opportunities to increase awareness and utilization.

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FursaFursa
Rula
Rula
1 day ago

Sr. Account Management Associate (Remote)

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Last checked: 9 hours agoStatus: Live

Job Summary

Own the onboarding and ongoing success of employer clients with fewer than 3,000 employees. Serve as the primary point of contact throughout the customer lifecycle, helping employers launch quickly, navigate the Employer Portal, and maximize adoption of the Rula benefit. Partner with Broker Partnerships, Marketing, Product, and Operations to deliver tailored communications, support employer campaigns, answer questions, and identify opportunities to increase awareness and utilization.
Location: Los Angeles
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own employer onboarding and ensure long-term success for employers with fewer than 3,000 employees.
  • •Help employers launch quickly and navigate the Employer Portal and available tools/resources.
  • •Serve as the primary point of contact for a portfolio of employers throughout onboarding and ongoing engagement.
  • •Partner with Broker Partnerships, Marketing, Product, and Operations to deliver customized communications and support employer campaigns.
  • •Answer employer questions and identify opportunities to increase awareness and utilization of the Rula benefit.

Pay and Benefits

Salary: USD 131,000 - 152,000 annually
Equity and Bonus:Equity
Perks:Remote WorkHealth InsuranceDentalVisionLife InsuranceDisabilityFsa/hsa401kPaid LeaveParental LeaveWellness StipendHome Office

Key Requirements

  • •3+ years of experience in customer success, account management, implementation, onboarding, client services, or another customer-facing role.
  • •Experience working in a B2B organization, preferably within employee benefits, healthcare, insurance, HR technology, or SaaS.
  • •Experience partnering with employee benefits brokers, consultants, or other channel partners to support employer clients and drive successful outcomes.
  • •Experience managing a portfolio of customer relationships and serving as a trusted point of contact across the customer lifecycle.
  • •Excellent written and verbal communication skills for working confidently with external business partners.
Experience:3+ yearsHealthcareInsuranceHR technologySaaSEmployee benefitsB2B
Skills:Relationship-buildingProblem-solvingCustomer-experienceCommunication
Tech Stack:Employer PortalCRMSalesforce

Company Brief

Rula
Rula (formerly Path Mental Health) is a digital behavioral-health company connecting patients with licensed therapists and psychiatric providers, focused on insurance-covered, accessible therapy and medication management delivered via a national telehealth platform.
Industry: Mental Health
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Funding: Series C
Headquarters: Los Angeles, CA, United States
Founded: 2019
WebsiteLinkedIn