Customer Care Associate (Spanish)

Odoo
Brisbane
Workplace: HybridFull timeUSD 63,000 - 79,000 annuallyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Organizational skills","Dependability","Communication","Solution-oriented mindset","Task management"]

Support a portfolio of 1,400–1,600 accounts by handling customer inquiries and administrative requests with speed and accuracy. Serve as the primary contact for reactive, solution-oriented support, guiding customers to maximize their Odoo experience. Meet performance metrics, manage tasks in fast-paced environments, collaborate with internal teams to escalate complex cases, and document insights to improve workflows.

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FursaFursa
Odoo
Odoo
1 year ago

Customer Care Associate (Spanish)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Support a portfolio of 1,400–1,600 accounts by handling customer inquiries and administrative requests with speed and accuracy. Serve as the primary contact for reactive, solution-oriented support, guiding customers to maximize their Odoo experience. Meet performance metrics, manage tasks in fast-paced environments, collaborate with internal teams to escalate complex cases, and document insights to improve workflows.
Location: Brisbane
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage a portfolio of approximately 1,400–1,600 accounts to provide efficient and consistent customer support.
  • •Act as the primary point of contact for customer inquiries, focusing on reactive support.
  • •Handle administrative customer requests with speed and accuracy and provide clear guidance to maximize customer experience with Odoo.
  • •Maintain excellent communication and customer satisfaction while consistently meeting performance metrics.
  • •Utilize tools and processes to manage tasks, collaborate with internal teams to escalate complex cases, and document insights to improve workflows.

Pay and Benefits

Salary: USD 63,000 - 79,000 annually
Perks:Health InsuranceDentalVision401kPaid LeavePaid SickPaid HolidaysMedical

Key Requirements

  • •Bachelor’s degree preferred or an equivalent combination of education and experience.
  • •Fluency in English and Spanish (professional or native/bilingual) for reading, writing, and speaking.
  • •Exceptional organizational skills and dependability with the ability to manage workloads punctually and consistently.
  • •Strong verbal and written communication skills with a solution-oriented mindset for fast-paced, reactive environments.
  • •Basic proficiency with G-Suite applications and customer support tools, and comfort working in standardized processes under pressure.
Education:Bachelor's
Skills:Organizational skillsDependabilityCommunicationSolution-oriented mindsetTask management
Languages:EnglishSpanish
Tech Stack:G-SuiteCustomer support toolsOdoo

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn