Dragos

2 weeks ago

Staff Engineering Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a senior individual contributor in the Site Reliability and Support team, providing EMEA coverage for Tier-3 customer escalation triage and cloud operations. Lead cross-team incident triage for high-impact outages, build and maintain observability for cloud-hosted deployments, and act as the escalation point for complex issues. Translate field learnings into troubleshooting playbooks and collaborate with product and engineering teams to drive permanent fixes.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead cross-team incident triage for high-impact customer outages and escalations, coordinating Engineering, Product, and Customer Experience, and contributing to root cause analysis and postmortems.
•Develop and maintain observability for cloud-hosted customer deployments by building and refining monitors, dashboards, and alerting to detect issues and respond quickly.
•Serve as the senior escalation point for complex support cases in EMEA involving multi-component interactions and unusual failure modes.
•Translate field experience into scenario-based troubleshooting guides, playbooks, and knowledge base articles that Tier 1/2 support can use independently.
•Drive pattern recognition across the customer base by identifying recurring failure modes, surfacing trends to product teams, and collaborating on permanent fixes.

Pay and Benefits

Salary: GBP 76,000

Equity and Bonus:Equity

Key Requirements

•Demonstrated experience troubleshooting complex distributed systems in production, comfortable reading logs and tracing component interactions to isolate root cause under pressure.
•Hands-on experience with cloud infrastructure operations (AWS, Azure, or GCP) and container orchestration (Kubernetes), including fleet maintenance and incident response.
•Solid understanding of Linux systems administration and command-line tooling.
•Experience supporting Elasticsearch, PostgreSQL, or similar database platforms in a production environment.
•Experience developing and maintaining monitoring and alerting infrastructure (Datadog, Prometheus, Grafana), and the ability to produce clear technical documentation (RCAs, runbooks, postmortems).

Experience:ICS/OT cybersecurityCloud operationsSite reliabilityProduction support

Skills:Written communicationTechnical documentationIncident triageProblem-solvingCustomer-focused judgment

Languages:English

Tech Stack:AWSAzureGCPKubernetesLinuxElasticsearchPostgreSQLDatadogPrometheusGrafana

Company Brief

Dragos

Provides industrial cybersecurity solutions protecting operational technology (OT) and industrial control systems (ICS) with threat detection, incident response, and asset visibility to secure critical infrastructure and manufacturing environments.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Washington, D.C., United States

Founded: 2016

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Dragos

2 weeks ago

Staff Engineering Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead cross-team incident triage for high-impact customer outages and escalations, coordinating Engineering, Product, and Customer Experience, and contributing to root cause analysis and postmortems.
•Develop and maintain observability for cloud-hosted customer deployments by building and refining monitors, dashboards, and alerting to detect issues and respond quickly.
•Serve as the senior escalation point for complex support cases in EMEA involving multi-component interactions and unusual failure modes.
•Translate field experience into scenario-based troubleshooting guides, playbooks, and knowledge base articles that Tier 1/2 support can use independently.
•Drive pattern recognition across the customer base by identifying recurring failure modes, surfacing trends to product teams, and collaborating on permanent fixes.

Pay and Benefits

Salary: GBP 76,000

Equity and Bonus:Equity

Key Requirements

•Demonstrated experience troubleshooting complex distributed systems in production, comfortable reading logs and tracing component interactions to isolate root cause under pressure.
•Hands-on experience with cloud infrastructure operations (AWS, Azure, or GCP) and container orchestration (Kubernetes), including fleet maintenance and incident response.
•Solid understanding of Linux systems administration and command-line tooling.
•Experience supporting Elasticsearch, PostgreSQL, or similar database platforms in a production environment.
•Experience developing and maintaining monitoring and alerting infrastructure (Datadog, Prometheus, Grafana), and the ability to produce clear technical documentation (RCAs, runbooks, postmortems).

Experience:ICS/OT cybersecurityCloud operationsSite reliabilityProduction support

Skills:Written communicationTechnical documentationIncident triageProblem-solvingCustomer-focused judgment

Languages:English

Tech Stack:AWSAzureGCPKubernetesLinuxElasticsearchPostgreSQLDatadogPrometheusGrafana

Company Brief

Dragos

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Washington, D.C., United States

Founded: 2016

Website LinkedIn