Officer Wallet Business Services

RAKBANK
Ras Al Khaimah, Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Process improvement","Risk and control awareness","Stakeholder management","Customer service excellence","Data analysis"]

Manage day-to-day wallet operations at RAKBANK, including settlements, remittances, and service request handling. Serve as the primary contact for wallet clients and outsourced service providers, coordinating across Relationship Managers, Product, Operations, IT, and other stakeholders. Monitor SLAs, resolve queries, escalate critical issues, and support cash management services such as cheque collection and corporate cards. Drive process improvements, automation, and produce MIS reports and dashboards for management.

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FursaFursa
RAKBANK
RAKBANK
14 hours ago

Officer Wallet Business Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 52 minutes agoStatus: Live

Job Summary

Manage day-to-day wallet operations at RAKBANK, including settlements, remittances, and service request handling. Serve as the primary contact for wallet clients and outsourced service providers, coordinating across Relationship Managers, Product, Operations, IT, and other stakeholders. Monitor SLAs, resolve queries, escalate critical issues, and support cash management services such as cheque collection and corporate cards. Drive process improvements, automation, and produce MIS reports and dashboards for management.
Location: Ras Al Khaimah, Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage day-to-day wallet operations, settlements, remittances, and service requests.
  • •Act as the primary point of contact for wallet clients and outsourced service providers.
  • •Coordinate with Relationship Managers, Product, Operations, IT, and other stakeholders to ensure efficient service delivery.
  • •Monitor SLAs, resolve customer queries, and escalate critical issues when required.
  • •Support Cash Management products and drive process improvements, automation initiatives, and MIS reporting.

Key Requirements

  • •Bachelor's degree in Business, Finance, Banking, or a related field.
  • •5-7 years of experience in Wallet Operations, Cash Management, Transaction Banking, or Corporate Banking Operations.
  • •Strong understanding of payments, settlements, customer fulfilment, and service management.
  • •Experience managing stakeholders across Operations, Product, Technology, and client-facing teams.
  • •Proficiency in data analysis, reporting, and dashboard preparation.
Experience:BankingTransaction bankingWallet operationsCash managementCorporate banking
Education:Bachelor's in Business, Finance, Banking or related field
Skills:Process improvementRisk and control awarenessStakeholder managementCustomer service excellenceData analysis

Company Brief

RAKBANK
RAKBANK is a United Arab Emirates-based bank offering personal, business, and commercial banking services, including accounts, cards, loans, deposits, and digital banking products. It serves retail customers and SMEs across the UAE.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Ras Al Khaimah, United Arab Emirates
Founded: 1976
WebsiteLinkedIn