Technical Customer Care Specialist I (Dealertrack DMS Fixed Ops)

AutoTrader.com
United States
Workplace: RemoteFull timeUSD 16.59 - 24.86 hourlyFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Communication","Problem-solving","Troubleshooting","Interpersonal skills","Attention to detail","Independent work","Multi-tasking"]

Manage customer interactions for the Dealertrack technical call center, handling routine product-usage questions and troubleshooting technical support issues via phone, email, and other channels. Maintain expert knowledge of Dealertrack solutions, log cases accurately in a CRM ticketing system, and meet service-level objectives for response time and ticket closure. Work fully remotely within the United States across required shifts during business hours.

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FursaFursa
AutoTrader.com
AutoTrader.com
4 hours ago

Technical Customer Care Specialist I (Dealertrack DMS Fixed Ops)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage customer interactions for the Dealertrack technical call center, handling routine product-usage questions and troubleshooting technical support issues via phone, email, and other channels. Maintain expert knowledge of Dealertrack solutions, log cases accurately in a CRM ticketing system, and meet service-level objectives for response time and ticket closure. Work fully remotely within the United States across required shifts during business hours.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Handle routine customer questions on product usage and technical support issues for Dealertrack products.
  • •Maintain expert-level knowledge of Dealertrack solutions, products, and the devices/platforms they run on.
  • •Accurately log customer information and cases in the CRM customer ticketing system.
  • •Meet corporate ticket-processing objectives and support service-level agreements for response time and closure.
  • •Independently manage multiple open issues and work required shifts across business hours.

Pay and Benefits

Salary: USD 16.59 - 24.86 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •High school diploma or GED.
  • •Generally less than 2 years of experience.
  • •Ability to troubleshoot and document issues related to system performance and functionality.
  • •Excellent verbal and written communication skills.
  • •Strong problem-solving/troubleshooting and interpersonal skills with attention to detail.
Education:High School
Skills:CommunicationProblem-solvingTroubleshootingInterpersonal skillsAttention to detailIndependent workMulti-tasking
Tech Stack:CRMSalesforceGenesys Pure CloudDealertrack

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn