NTT

3 weeks ago

ITIL - Account Service Operations Sr Analyst

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Last checked: 4 hours agoStatus: Live

Job Summary

Oversee ITIL-based service support and technical account management for client engagements on a 24x7 basis. Coordinate incident ownership and manage service delivery processes including incident, problem, request, change, service level, and configuration management. Own resource coordination, client management, dispute and technical resolution management, and communications from tactical to strategic levels across services.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Oversee and administer ITIL-based service support and/or technical account management on a 24x7 basis.
•Coordinate incident ownership and client account management activities.
•Manage oversight of service delivery processes including incident, problem, request, and change management.
•Manage service level management and configuration management activities.
•Handle resource coordination, client management, dispute and technical resolution management, and multi-level communications.

Key Requirements

•Oversee ITIL-based service support and technical account management, including coordination of incident ownership.
•Manage service delivery processes such as incident management, problem management, request management, and change management.
•Handle service level management and configuration management for client services.
•Coordinate resources across 24x7 service operations to support client account management.
•Manage client communications and dispute/technical resolution management during services engagements.

Skills:CommunicationResource coordinationClient managementDispute resolutionTechnical resolution management

Tech Stack:ITIL

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT