PRADA Client Advisor Ala Moana Man (Honolulu, US)

Prada Group
Honolulu
Workplace: OnsiteFull timeFunction: SalesSkills: ["Customer focus","Relationship building","Communication","Teamwork","Accountability"]

Deliver an exceptional luxury client experience as a Prada brand ambassador, placing clients at the center both in-store and online. Guide clients through the brand world, build lasting relationships using CRM tools, and proactively meet individual and store sales targets and KPI goals. Demonstrate deep product and brand knowledge, handle complaints with partners across teams, and support daily store operations to ensure a seamless omni-channel experience.

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Prada Group
Prada Group
1 day ago

PRADA Client Advisor Ala Moana Man (Honolulu, US)

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Last checked: 4 hours agoStatus: Live

Job Summary

Deliver an exceptional luxury client experience as a Prada brand ambassador, placing clients at the center both in-store and online. Guide clients through the brand world, build lasting relationships using CRM tools, and proactively meet individual and store sales targets and KPI goals. Demonstrate deep product and brand knowledge, handle complaints with partners across teams, and support daily store operations to ensure a seamless omni-channel experience.
Location: Honolulu
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Place the customer at the center, create a welcoming environment, and provide excellence service aligned with the client journey ceremony.
  • •Exceed individual sales targets and maximize performance while contributing to store success by meeting KPI goals for sales and customer service.
  • •Demonstrate deep product knowledge and Prada brand understanding, including history and DNA, to guide clients and provide advice.
  • •Capture client data into the Company CRM and follow up using CRM tools to strengthen long-term relationships and identify future opportunities.
  • •Resolve client complaints by coordinating with the line manager and Client Service team, while embracing omni-channel appointments and supporting store operations in synergy with the back of house.

Key Requirements

  • •Demonstrate excellent knowledge of Prada products and brand history, culture, and DNA.
  • •Capture and follow up with client data in the Company CRM to build and maintain long-term relationships.
  • •Actively promote the omni-channel mindset and deliver an integrated luxury experience using company digital tools.
  • •Be accountable for meeting individual and store sales targets and exceeding KPI goals for sales and service quality.
  • •Operate with care and respect for products, and follow company procedures for stock, security, cash activity, inventory, logistics, and reporting.
Experience:Luxury fashionRetailOmni-channel
Skills:Customer focusRelationship buildingCommunicationTeamworkAccountability
Tech Stack:CRMCompany digital tools

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn