Customer Service Analyst T3-I

American Express
Gurugram
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Integrity","Teamwork","Multitasking","Personal accountability","Analytical thinking","Decision making","Problem-solving"]

Join the Disputes Team to review, analyze, and process card-member dispute claims for India consumer and corporate cards. You’ll investigate discrepancies, assess high-value cases, and decide whether disputes are accepted or rejected while ensuring accuracy, compliance, and adherence to SLAs and SOPs. The role also involves handling complaints via shared mailbox, sending communications to card members, and identifying trends to reduce potential loss to American Express.

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FursaFursa
American Express
American Express
1 day ago

Customer Service Analyst T3-I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Join the Disputes Team to review, analyze, and process card-member dispute claims for India consumer and corporate cards. You’ll investigate discrepancies, assess high-value cases, and decide whether disputes are accepted or rejected while ensuring accuracy, compliance, and adherence to SLAs and SOPs. The role also involves handling complaints via shared mailbox, sending communications to card members, and identifying trends to reduce potential loss to American Express.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Review and analyze dispute claims for accuracy and compliance with company policies and regulations
  • •Handle complaints from card members and business partners received via shared mailbox
  • •Process claims efficiently and accurately within designated time frames, meeting quality and productivity targets
  • •Investigate and assess discrepancies, including high-value cases, and decide on accepting or rejecting disputes
  • •Identify trends/activities using pertinent data and communicate insights with peers and leadership for continuous process improvements

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsRetirementPaid ParentalCounselingWellness StipendHybrid Working

Key Requirements

  • •Graduate or postgraduate
  • •Strong team player with high integrity
  • •Prior experience in back-office team
  • •Strong understanding of CHC navigation and American Express policies & procedures
  • •Strong analytical, decision-making, and problem-solving skills with multitasking and personal accountability
Education:Bachelor's
Skills:IntegrityTeamworkMultitaskingPersonal accountabilityAnalytical thinkingDecision makingProblem-solving
Languages:English
Tech Stack:CHC NavigationMS OfficeExcelPowerPointWord

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn