CSR / Teller - Northfield Evansville, IN - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Problem resolution","Communication","Confidentiality","Judgment"]

Provide excellent customer service in all interactions by listening to customers’ needs, asking questions, and guiding them to the right financial resources. Follow up on customer questions, resolve issues, and maintain clear, timely communication. Handle cash and daily office responsibilities, keep customer information confidential, and escalate more complex problems to the Lead Customer Service Representative or other leadership when needed. Refer customers to bankers and business partners for consultative conversations.

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Fifth Third Bancorp
Fifth Third Bancorp
5 days ago

CSR / Teller - Northfield Evansville, IN - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide excellent customer service in all interactions by listening to customers’ needs, asking questions, and guiding them to the right financial resources. Follow up on customer questions, resolve issues, and maintain clear, timely communication. Handle cash and daily office responsibilities, keep customer information confidential, and escalate more complex problems to the Lead Customer Service Representative or other leadership when needed. Refer customers to bankers and business partners for consultative conversations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service by listening to customers’ needs, asking questions, and guiding them to appropriate financial solutions.
  • •Follow up on customer questions, respond in a timely manner, and resolve issues while maintaining clear communication.
  • •Perform daily office responsibilities to help maintain efficient office operations, including cash-related balancing and correcting outages.
  • •Maintain knowledge of bank policies and financial center procedures, staying current on changes.
  • •Identify customer needs during interactions and refer customers to bankers and business partners for consultative conversations, escalating complex issues as needed.

Key Requirements

  • •High school diploma or GED.
  • •Extensive cash handling experience or ability to handle cash extensively.
  • •Ability to interact comfortably and confidently with the public and follow dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to use sound judgment to resolve problems and follow guidelines.
Education:High School
Skills:Customer serviceProblem resolutionCommunicationConfidentialityJudgment

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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