Global Software Support Engineer II

Applied Materials
Phoenix
Workplace: OnsiteFull timeUSD 86,500 - 119,000Function: Product ManagementSkills: ["Communication","Self-management","Problem-solving","Collaboration","Technical judgment"]

Investigate and resolve moderate-complexity equipment software and systems issues for high-value customer problems, using a software ticketing workflow. Provide timely updates to stakeholders, create and validate software change notifications and key feature procedures, and contribute to customer-focused feature documentation. Support equipment software specification, design, testing, and reviews for customer requests while helping train junior engineers.

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Applied Materials
Applied Materials
1 day ago

Global Software Support Engineer II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Investigate and resolve moderate-complexity equipment software and systems issues for high-value customer problems, using a software ticketing workflow. Provide timely updates to stakeholders, create and validate software change notifications and key feature procedures, and contribute to customer-focused feature documentation. Support equipment software specification, design, testing, and reviews for customer requests while helping train junior engineers.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Analyze and collaborate to resolve equipment software application and systems issues of moderate complexity, including high value problems and software failures.
  • •Provide customer software support via a software ticketing system.
  • •Provide timely updates/reports to stakeholders on key customer software issues aligned with group objectives.
  • •Create, test, and verify software change notifications and key feature procedures for product software.
  • •Participate in developing customer-focused feature documentation and contribute to software specification, design, testing, and documentation reviews.
Travel: Medium travel

Pay and Benefits

Salary: USD 86,500 - 119,000

Key Requirements

  • •Analyze and collaborate to resolve equipment software application and systems issues of moderate complexity.
  • •Investigate high value problems, systemic bugs, or software failures.
  • •Ability to self-manage priorities and workload.
  • •Excellent written and verbal communication skills.
  • •Motivated team collaboration and ability to work with diverse groups of people.
Skills:CommunicationSelf-managementProblem-solvingCollaborationTechnical judgment

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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