Security Managed Services Engineer (L1)

NTT
Indonesia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Active listening","Communication","Client-centric","Work under pressure","Proactive problem solving"]

Support and maintain client firewall infrastructures in an entry-level Security Managed Services role, ensuring SLA compliance with zero missed conditions. Monitor client environments to detect and investigate issues early, handle standard incidents and service requests via telephony, ITSM tickets, and chat, and schedule patching and configuration changes. Follow shift handover procedures, update knowledge articles, automate workflows where possible, and assist with disaster recovery functions and testing.

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FursaFursa
NTT
NTT
5 months ago

Security Managed Services Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Support and maintain client firewall infrastructures in an entry-level Security Managed Services role, ensuring SLA compliance with zero missed conditions. Monitor client environments to detect and investigate issues early, handle standard incidents and service requests via telephony, ITSM tickets, and chat, and schedule patching and configuration changes. Follow shift handover procedures, update knowledge articles, automate workflows where possible, and assist with disaster recovery functions and testing.
Location: Indonesia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Maintain client firewall infrastructures and ensure SLA compliance with zero missed conditions.
  • •Monitor client infrastructure and solutions, investigating problems and errors before or as they occur.
  • •Provide telephonic, ITSM ticket, or chat support to resolve incidents and service requests.
  • •Schedule maintenance activities such as patching and configuration changes to proactively optimize workflows.
  • •Follow shift handover procedures, update knowledge articles, and support disaster recovery functions and tests.

Key Requirements

  • •Entry-level experience troubleshooting and supporting security, network, data centre, systems, or storage administration and monitoring services in an ICT organization.
  • •Working knowledge of ITIL processes.
  • •Skills in active listening techniques such as paraphrasing and probing for relevant information.
  • •Highly disciplined ticket handling day to day, acting promptly according to defined SOPs.
  • •Bachelor's degree in IT/Computing or equivalent work experience.
Education:Bachelor's in IT/Computing
Skills:Active listeningCommunicationClient-centricWork under pressureProactive problem solving
Tech Stack:FirewallITILITSMPatchingConfiguration changesDisaster recoveryAutomation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn