Customer Success Account Manager

DocuSign
Ireland
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Organization","Prioritization","Trusted advisor","Adaptability"]

Own a portfolio of customer accounts and renewals within an assigned territory, driving adoption and measurable return on investment. Develop and execute customer success and value strategies, identify growth opportunities, and negotiate win/win renewal terms. Maintain an accurate rolling forecast, communicate renewal risk, conduct business reviews, and serve as a primary escalation point. Partner cross-functionally with Sales, Pricing, Legal, Revenue Operations, and Product to improve future customer outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
DocuSign
DocuSign
1 day ago

Customer Success Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Own a portfolio of customer accounts and renewals within an assigned territory, driving adoption and measurable return on investment. Develop and execute customer success and value strategies, identify growth opportunities, and negotiate win/win renewal terms. Maintain an accurate rolling forecast, communicate renewal risk, conduct business reviews, and serve as a primary escalation point. Partner cross-functionally with Sales, Pricing, Legal, Revenue Operations, and Product to improve future customer outcomes.
Location: Ireland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Prevent risk and drive customer growth through engagement and delivering value measured by renewal outcomes.
  • •Achieve financial and strategic targets for revenue, bookings, and billings.
  • •Maintain and update an accurate rolling forecast and communicate renewal risk to internal teams for resolution strategies.
  • •Own and execute win/win negotiation strategies for strategic renewals while protecting and enhancing customer trust.
  • •Conduct business reviews, analyze usage/health/data/behavior, and ensure customers are adopted and aligned with their objectives.

Key Requirements

  • •3+ years of experience in Sales, Renewal Management, Account Management and/or Customer Success, ideally in SaaS.
  • •Experience with contract negotiation through completion and on-time renewals.
  • •Quota-carrying role experience with a proven track record of meeting KPIs.
  • •Experience with deal negotiation cycles and serving as a trusted advisor/consultative partner.
  • •BA/BS degree or equivalent work experience.
Experience:3+ yearsSaaS
Education:Bachelor's
Skills:CommunicationOrganizationPrioritizationTrusted advisorAdaptability
Languages:English
Tech Stack:SalesforceCRM

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor