Apple Technical Advisor - Mandarin speaking

Cisco
Australia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Troubleshooting","Documentation","Multitasking","Prioritization"]

Provide first-line technical support to Cisco employees worldwide as a Mandarin-speaking Apple Technical Advisor. Tackle macOS and iOS upgrades, setup, authentication and password resets, network connectivity and VPN issues, and Mobile Device Management (MDM) enrollment. Troubleshoot and support business apps, manage peripheral and networking hardware setup, document engagements, monitor issue trends, and coordinate with Engineering and Knowledge Management. Participate in escalation/change programs after 6–12 months.

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FursaFursa
Cisco
Cisco
6 months ago

Apple Technical Advisor - Mandarin speaking

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Last checked: 5 hours agoStatus: Live

Job Summary

Provide first-line technical support to Cisco employees worldwide as a Mandarin-speaking Apple Technical Advisor. Tackle macOS and iOS upgrades, setup, authentication and password resets, network connectivity and VPN issues, and Mobile Device Management (MDM) enrollment. Troubleshoot and support business apps, manage peripheral and networking hardware setup, document engagements, monitor issue trends, and coordinate with Engineering and Knowledge Management. Participate in escalation/change programs after 6–12 months.
Location: Australia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle macOS/iOS upgrades, initial setup, and application installation, troubleshooting, and usage.
  • •Support authentication and password resets for users.
  • •Resolve network connectivity and VPN issues and assist with peripheral and networking hardware setup.
  • •Manage MDM enrollment and facilitate hardware repairs or replacements as needed.
  • •Document case work thoroughly, monitor issue trends, collaborate with Knowledge Management and Engineering teams, and maintain full case ownership.

Key Requirements

  • •Read, write, and speak fluently in English.
  • •Read, write, and speak fluently in Mandarin-Chinese.
  • •Two years of professional remote technical troubleshooting expertise with Apple devices.
  • •Experience setting up and troubleshooting macOS and iOS in a business environment, including MS Office 365.
  • •Experience with Mobile Device Management (MDM) technologies.
Skills:CommunicationTroubleshootingDocumentationMultitaskingPrioritization
Certifications:Apple IT Certifications
Languages:EnglishMandarin-Chinese
Tech Stack:MacOSIOSMobile Device Management (MDM)VPNMS Office 365Multi Factor Authentication (MFA)Single sign-on (SSO)

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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